Renetta Ward
Louisville,KY
Summary
Seasoned Receptionist Coordinator with background in managing front office operations and providing high standard customer service. Skilled at coordinating schedules, handling correspondence, and facilitating smooth communication between staff and clients. Strengths include multitasking, problem-solving, and maintaining professional relationships. Previous roles have demonstrated significant improvements in workflow efficiency through effective coordination strategies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Access Representative
UOFL Jewish Hospital
Louisville, KY
06.2023 - Current
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Guess Services
Norton Healthcare
Louisville, USA
01.2022 - 05.2023
- Provides assistance to all customers, both external and internal in the gift shop and at the information desks
- When working the gift shop, responsible for providing sales assistance to all gift shop customers, and processing all sales transactions
- Assist all patients and guests in need with 'way finding' throughout the hospital; at times this includes utilizing a wheel chair to transport individuals to their needed destination
Receptionist Assistant
Norton Healthcare
Louisville, USA
02.2017 - 02.2022
- Operated multi-line telephone system to handle high volume of daily calls to office
- Handled cash with high accuracy and reconciled accounts every
- Input new documents, expenses and orders into system for timely recordkeeping
- Greeted guests upon office entry, including customers, delivery persons and official representatives
- Answered and directed incoming calls using multi-line telephone system
- Greeted visitors, assessed needs and directed to appropriate personnel
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 8
Mental Health Technician
Norton Healthcare
Louisville, USA
12.2006 - 11.2016
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
- Identified and addressed individual mental health challenges to support patients
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu
- Documented patient interactions in compliance with HIPAA requirements
- Provided excellent service to patients through personable communication
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices
- Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments
- Delivered counseling services, including one-on-one, groups 20 patients per day
- Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices
- Communicated with clients and families in professional and respectful manner, effectively building lasting relationships
- Provided client assessments upon admission and discharge
- Effectively managed daily charting for each patient
Packer
fishers packing
Louisville, USA
01.2000 - 07.2005
- Marked and labeled containers with accurate shipping information to prevent delays
- Efficiently packaged meat items, maintaining consistency to meet fulfillment deadlines
- Documented product transfers and shipments using notes to keep records current and accurate
- Accomplished production goals by working with speed and accuracy
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling
- Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using scanners
Education
Associates of science - Psychology
Decker College
Louisville, KY06.1994
Skills
- Presentation development
- Mail sorting
- Spreadsheet tracking
- Call handling
- Exceptional customer service
- Organizational skills
- Written and verbal communication
- Ability to persuade
- Microsoft Office and Excel
- Knowledgeable in medical terminology
- Clinical skills
- Ability to manage multiple projects independently
- Works well with others
- Familiar with STAR, EPIC and Cetrix computer system
Certification
Deacon Renetta Ward
Issued: MARCH 26,2023
Timeline
Patient Access Representative
UOFL Jewish Hospital
06.2023 - Current
Guess Services
Norton Healthcare
01.2022 - 05.2023
Receptionist Assistant
Norton Healthcare
02.2017 - 02.2022
Mental Health Technician
Norton Healthcare
12.2006 - 11.2016
Packer
fishers packing
01.2000 - 07.2005
Deacon Renetta Ward
Issued: MARCH 26,2023
Associates of science - Psychology
Decker College
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