Bryant Plater
Loss Prevention/ Asset Prevention/ Sales & Marketing
Marietta,GA
Summary
Proven leader in loss prevention and security, excelling at Marriott Marquise Hotel with exceptional problem-solving and communication skills. Mastered multitasking in high-stress environments, ensuring safety and customer satisfaction. Achieved #1 Sales Representative at Fox Chevrolet for seven years, showcasing unparalleled customer service and sales strategy acumen. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Chief/ MOD Loss Prevention
Marriott Marquise Hotel
03.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Conducted interviews with relevant parties in order to obtain statements and information related to Incidents.
- Conducted a key Control audit including monitoring electronic key boxes, issuing and receiving all master keys, radios keeping accurate records to ensure the safekeeping of these items.
- Worked well in a team setting, providing support and guidance.
- Monitored Closed Circuit Television (CCTV), perimeter alarm systems, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation and dispatched Officers through Base to appropriate personnel for Investigation and Records.
- Assigned Officers to /shift Patrols & Specific patrols depending on the Guest Occupancy and Events outside of the normal daily patrols
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships. of undesirable persons on property.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted Investigations and gathered Evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, food poisoning complaints & other Incidents.
- Conducted Investigations and gathered Evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, food poisoning complaints & other Incidents.
- Completed a Loss Prevention Shift Summary/ Daily Activity Report to ensure that all information is properly logged.
- Recorded and or notified dispatched Officers of any unusual circumstances, safety violations, employee safety issues, or unresolved safety work orders in order to ensure potential problems are corrected
- Managed time efficiently in order to complete all tasks within deadlines.
- Monitored the performance of others to ensure adherence to quality expectations and standards.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Security Officer
United Security Forces
08.2019 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority at the Apple Stores throughout the DMV area and in the Apple Stores in Atlanta, Ga. while also being contracted to do the same at Hermes, a Luxury French Brand in downtown DC and in the Atlanta, Ga., (Buckhead).
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Cable Sales Representative
Cox Communications
12.2018 - 03.2021
- Sourced potential Customers in the field to sell Cable, Internet, Digital Phones and Home Automation.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Reviewed Sales performance provided by Sales Division & continually out performed previous Goals.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative Team Leader
Comcast/ Xfinity
01.2010 - 12.2018
- Attended weekly sales meetings to review progress, set goals, and discuss areas for improvement with Supervisors and Top Leadership.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
- Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Established a positive work environment with Customers through clear communication, encouragement, and product knowledge.
- Actively participated in Company conferences as both an attendee and smaller sessions to further develop professional network connections.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
Car Salesman
Fox Chevrolet/ Auto Nation
09.2004 - 01.2010
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Cultivated a professional network within the automotive industry to establish myself as the #1 Sales Representative at Fox Chevrolet for (7) Seven consecutive years supporting ongoing sales success and dealership growth.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
Education
Bachelor of Arts - Journalism
Delaware State University
Dover, DE05.1988
Skills
- Teamwork and Collaboration
- Excellent Communication
- Customer Service
- Problem-Solving
- Attention to Detail
- Motivate Others
- Decision Making
- Calm Under Pressure
- Active Listening
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
Certification
Certification in Radio Announcing - Columbia School of Broadcasting - August 1990
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork from home optionTimeline
Chief/ MOD Loss Prevention
Marriott Marquise Hotel
03.2023 - 02.2024
Security Officer
United Security Forces
08.2019 - 02.2023
Cable Sales Representative
Cox Communications
12.2018 - 03.2021
Sales Representative Team Leader
Comcast/ Xfinity
01.2010 - 12.2018
Car Salesman
Fox Chevrolet/ Auto Nation
09.2004 - 01.2010
Bachelor of Arts - Journalism
Delaware State University
Certification in Radio Announcing - Columbia School of Broadcasting - August 1990
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