BRYANT SAEZ
Orlando,FL
Summary
Specialist in fleet operations and team leadership with a strong history of improving service delivery and controlling costs through effective vendor management and workflow enhancements. Bilingual communicator focused on fostering continuous improvement and developing talent for organizational growth.
Overview
9
9
years of professional experience
Work History
Service Writer
Sunbelt Transport Refrigeration
Orlando, FL
09.2025 - Current
- Coordinated daily workflow between technicians, parts department, and customers to ensure efficient job completion.
- Created and managed repair orders, including accurate cause, correction, and labor documentation for Carrier and Thermo King units
- Communicated repair needs, estimates, and PO requests to customers with professional and clear wording.
- Verified warranty eligibility, submitted claims, and ensured proper documentation for OEM approval.
- Streamlined customer communication templates, improving response time.
- Recognized for strong technical understanding and ability to support technicians effectively.
Operations Supervisor
Ryder Truck Rental
Orlando, FL
10.2022 - 08.2025
- Supervised and directed a team of 9 technicians, aligning daily tasks with company KPIs and corporate performance targets.
- Led daily safety and compliance briefings to maintain Ryder’s high operational standards and drive continuous improvement.
- Acted as a key liaison between local operations and regional leadership, providing data-driven insights to improve service delivery and fleet efficiency.
- Partnered with national clients (Southern Wine, Coremark, United Rentals, etc.), ensuring service level agreements (SLAs) were met or exceeded.
- Championed Ryder’s corporate initiatives around uptime improvement, customer satisfaction, and cost control.
- Collaborated cross-functionally with Parts, Rental, and Billing departments to streamline workflows and enhance communication.
- Provided mentorship and coaching to frontline technicians, contributing to talent development and succession planning efforts.
- Managed technician payroll, compliance reporting, and shop documentation with 100% accuracy, aligning with internal audit protocols.
- Played a key role in budget management, vendor negotiations, and expense reduction strategies as part of Ryder’s broader operational objectives.
Parts Coordinator
Ryder
Miami, FL
02.2021 - 09.2022
- Managed $150K+ inventory including parts and tires for Freightliner, International, Isuzu, Thermo King & Sunbelt Carriers.
- Maintained vendor relationships (Freightliner, Cummins, Great Dane, etc.) and oversaw all invoice processing.
- Ensured expense control and purchase order compliance according to company standards.
- Supported service team in maintaining repair flow and parts availability.
Customer Service Coordinator
Ryder
Miami, FL
12.2018 - 02.2021
- Served as the main point of contact for over 30 commercial clients (e.g., CVS, Matheson TriGas, El Latino).
- Provided updates on fleet maintenance, repair status, and emergency service coordination.
- Delegated work to 16 technicians based on workload and skill levels, enhancing service efficiency.
Service Employee
Ryder
Miami, FL
03.2018 - 12.2018
- Performed vehicle fueling, inspections, and cleanliness procedures.
- Maintained organized, clean shop environment and conducted yard readiness checks.
- Supported shop operations to maximize vehicle availability.
Afterschool Counselor
YMCA
Miami, FL
01.2017 - 01.2018
- Supervised and mentored children (ages 8–9), promoting positive behavior and academic support.
- Coached youth basketball and flag football, focusing on teamwork and discipline.
- Maintained a safe, inclusive, and engaging environment aligned with YMCA values.
Education
GED -
Miami Dade College
Miami, FLSkills
- Fleet and shop operations
- Vendor and client relations
- Budgeting and cost control
- Safety and compliance
- Inventory management
- Workflow optimization
- Parts ordering and maintenance planning
- Team leadership and training
- Bilingual communication (EN/ES)
Timeline
Service Writer
Sunbelt Transport Refrigeration
09.2025 - Current
Operations Supervisor
Ryder Truck Rental
10.2022 - 08.2025
Parts Coordinator
Ryder
02.2021 - 09.2022
Customer Service Coordinator
Ryder
12.2018 - 02.2021
Service Employee
Ryder
03.2018 - 12.2018
Afterschool Counselor
YMCA
01.2017 - 01.2018
GED -
Miami Dade College