Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Bryant Scott

Baltimore,MD

Summary

Energetic professional with documented success in managing retail sales, inventory control and advertising. Well-versed in running successful retail store, including opening and closing procedures. Talented at motivating employees to performance excellence. Results-driven Sales Manager bringing nine + years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Red Run Hospitality
Owings, MD
10.2022 - 01.2024
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Proposed or approved modifications to project plans.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Assessed customer feedback to identify potential areas of improvement in products, services, or processes.
  • Investigated customer complaints to identify root causes and develop corrective actions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Referred unresolved customer grievances to designated departments for further investigation.

Regional Sales Manager

Exelon
Baltimore, MD
11.2019 - 08.2022
  • Participated actively in industry conferences and seminars for knowledge sharing purpose.
  • Oversaw regional and local sales managers and staff.
  • Determined price schedules and discount rates.
  • Prepared budgets and approved budget expenditures.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Conducted regular market research to identify customer needs and preferences.
  • Gained market share in new sales performance through aggressive team training.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Conducted market research and reported on competitors.
  • Supported sales team members to drive growth and development.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.

Retail Sales Manager

2020 Companies
Baltimore, MD
09.2015 - 02.2019
  • Developed strategies to increase sales and profitability.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Created weekly and monthly reports on store performance and sales objectives.
  • Planned promotional events such as in-store discounts or special offers.
  • Maintained a clean work environment to promote safety standards.
  • Analyzed market data to identify areas of improvement within the store.
  • Researched current trends in the retail industry to stay competitive.
  • Created budgets that maximized profits while minimizing costs.
  • Coordinated with other departments within the organization.
  • Developed plans for increasing customer loyalty programs.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Adhered strictly to all laws governing the retail industry in the region.
  • Monitored team sales targets and addressed deficiencies.

Education

High School Diploma -

Lake Clifton High School
Baltimore, MD
06-2011

Some College (No Degree) - General Studies

Allegany College of Maryland
Cumberland, MD

Skills

  • Performance Management
  • Sales Reporting
  • Service-Driven Sales
  • Profit and Revenue-Generating Strategies
  • Social Media Savvy
  • Business Planning
  • Sales Planning
  • Relationship Building
  • Direct Sales
  • Market Research, Forecasting, and Analysis
  • Sales and Market Development
  • Sales Presentations
  • Product Knowledge
  • Consultative and Relationship Selling

Accomplishments

  • Recognized as Sales Associate of the quarter.
  • Quarterly; Most improved Team Sales.
  • Graduated in top 15 percentile.

References

References available upon request.

Timeline

Customer Service Manager

Red Run Hospitality
10.2022 - 01.2024

Regional Sales Manager

Exelon
11.2019 - 08.2022

Retail Sales Manager

2020 Companies
09.2015 - 02.2019

High School Diploma -

Lake Clifton High School

Some College (No Degree) - General Studies

Allegany College of Maryland

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Bryant Scott