BRYANT TERRY
Greenbelt
Summary
Dynamic Branch Manager at Dunbar Security Solutions with a proven track record in boosting customer acquisition and optimizing operational efficiency. Skilled in problem resolution and team leadership, I excel in enhancing performance metrics and fostering strong client relationships, driving significant revenue growth while maintaining high standards of service and accountability.
Overview
18
18
years of professional experience
Work History
Branch Manager
Dunbar Security Solutions
Washington
02.2022 - Current
- Coordinated preparation of external audit materials and external financial reporting.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Monitored financial performance of the branch on a monthly basis.
- Established strong working relationships with external partners such as vendors and suppliers.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Created reports summarizing operational performance metrics for senior management review.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
District Manager
Brosnan Risk
12.2018 - 02.2022
- Major duties are to professionally enforce uniform, equipment, and performance standards through field supervisors, region account managers, and other subordinates for the broader team.
- Report to the Regional Manager (RM), and communicate any action plans that may impact the customer.
- Ensures vehicles are properly maintained, and administers training when required, with the assistance of the logistics specialist and operations manager.
- Meets regularly with the client for status updates and addresses any actual or potential problems.
- Document, revise, and advise on action plans to improve scheduling performance and function as it pertains to overtime.
- Conduct regular site visits to customer locations to ensure that employees are maintaining a high code of conduct.
- Works with all levels in the organization to identify, analyze, and solve problems, and create opportunities for continuous improvement.
- Oversees Regional Account Managers while reporting to the regional manager.
Area Manager
Abacus Security
05.2013 - 01.2019
- Prepared and documented incident reports.
- Performed security process evaluations and inspections.
- Conducted interviews and participated in recruitment processes.
- Engaged with clients to ensure efficacy, and manage feedback.
- Coordinated staff training and assessments to certify that proper security procedures and guidelines are being implemented.
- Identified and protected people and/or assets through security protocols.
- Supervised business functions, employee staffing, customer retention, and financial accountability for stores.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
Field Supervisor
Trust Security
06.2013 - 12.2015
- Performed site inspections to ensure proper security measures were being enforced, and the safety of staff and property.
- Provided customer service to clients, and assisted with incidents when necessary.
- Organized resources including equipment, materials and personnel in support of project objectives.
- Maintained reports and logged incidents.
- Implemented process improvements to enhance operational efficiency.
- Coordinated with HR to address personnel issues, fostering a positive work environment.
- Investigated accidents or incidents that occurred in the workplace, documented findings accordingly.
Field Artillery Cannoneer
United States Marine Corps Reserves
05.2007 - 03.2013
- Prepared artillery materials and equipment for movement, combat, and firing.
- Inspected and prepared ammunition for firing, including the numerous assignments handling ammunition.
- Responsible for operating the M1777 Howitzer and seven-ton trucks.
- Supervised twenty-one Marines, and managed inventory and equipment.
- Supervised loading procedures for all projectiles, charges, fuses, primers, and other components.
- Verified accuracy of survey data used to determine target locations.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
Education
Associate of Business Administration - Business Administration And Management
Howard Community College
Columbia, MDSkills
- Proficient in Microsoft office suite (2003, 2007, XP home ed, XP professional, vista, excel, PowerPoint)
- Typing speed 40 wpm
- Excellent interpersonal and communication skills
- Understanding of business concepts and implementation
- Proactive worker with outstanding leadership skills
- Ability to learn quickly and maintain attention to detail in high stress situations
- Identify Problems
- Provide Recommendations
- Critical Thinking
- Criminal Justice Knowledge
- Revise guidelines
- Database Management
- Problem resolution
- Recruitment
- Training
- Improve processes
- Scheduling
- Client rapport
- Mentoring and coaching
- Hiring and recruitment
- Effective customer communication
- Team management
- Customer retention
- Customer support and assistance
- Performance management
- Operational efficiency
- Employee training
- Conflict resolution
- Quality assurance
- Team leadership
- Policy formulation
Accomplishments
- Maryland Guard Card
- Maryland Armed License
- DCJS
- District of Columbia Guard License
- Developed relationships with new clients and typically exceeded sales goals.
- Consistently maintained high customer satisfaction ratings.
Education and Training
true,other
References
REFERENCES UPON REQUEST
Timeline
Branch Manager
Dunbar Security Solutions
02.2022 - Current
District Manager
Brosnan Risk
12.2018 - 02.2022
Field Supervisor
Trust Security
06.2013 - 12.2015
Area Manager
Abacus Security
05.2013 - 01.2019
Field Artillery Cannoneer
United States Marine Corps Reserves
05.2007 - 03.2013
Associate of Business Administration - Business Administration And Management
Howard Community College
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