Bryant Urena Fernandez
Bayonne
Summary
Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction. Knowledge of inventory processes and teamwork dynamics for efficient store operations. Demonstrated problem-solving skills and strong attention to detail, enhancing overall service quality.
Overview
10
10
years of professional experience
Work History
Driver
DoorDash
Edgewater, NJ
01.2025 - Current
- Facilitated prompt and efficient order fulfillment to maintain high levels of customer satisfaction.
- Developed and executed effective time management techniques to streamline delivery processes.
- Evaluated customer insights to inform strategies for service improvement.
- Employed advanced GPS systems to identify optimal delivery routes, ensuring timely service.
- Conducted regular inspections and cleaning to guarantee vehicle performance and compliance with safety regulations.
- Exhibited professionalism and friendliness during deliveries to enhance company reputation.
Server
PF Changs Restaurant
West New York, NJ
01.2024 - 01.2025
- Delivered exceptional customer service in high-pressure dining environments.
- Managed multiple tables efficiently while ensuring timely food delivery.
- Trained and mentored new staff on restaurant protocols and service standards.
- Collaborated with kitchen staff to enhance menu offerings based on guest feedback.
- Resolved customer complaints promptly, improving overall satisfaction rates.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Apprentice Electrician
Electric LLC
New York, NY
01.2022 - 10.2022
- Performed regular assessments and upkeep of electrical systems to ensure optimal functionality.
- Monitored adherence to safety procedures and protocols, ensuring a consistently secure work environment.
- Analyzed blueprints and technical diagrams to facilitate effective construction and design processes.
- Conducted inspections and repairs on wiring control and lighting systems to enhance safety and efficiency in residential and community environments.
- Applied hands-on skills with hand tools and power tools to effectively replace or repair electrical wiring.
Retail Associate
Laced Up
Queens, NY
03.2018 - 10.2022
- Maintained accurate inventory levels through regular stock checks and data entry into inventory management systems.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in visual merchandising, enhancing product displays to attract customer engagement.
- Trained new associates on operational procedures and customer interaction best practices.
- Collaborated with team members to implement promotional strategies that increased foot traffic.
- Oversaw daily store operations, ensuring adherence to company policies and standards for quality service.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Retail Merchandiser
Boars Head Provisions
Commack, NY
02.2018 - 03.2020
- Oversaw inventory management to ensure compliance and eliminate unwanted items due to violations.
- Applied knowledge of retail operations to enhance customer service and streamline processes.
- Structured and maintained shelf layouts to optimize product presentation and accessibility.
- Analyzed inventory levels and optimized stock placement for improved customer access and engagement.
Door to Door Delivery
IT Trucking Logistics
01.2016 - 02.2018
- Adhere to traffic laws and safety protocols.
- Delivering packages safely to customer location
- Driving experience & GPS knowledge
- Material handling & Commercial Awareness
Education
High School Diploma -
Richmond Hill High School
New York, NY07.2016
Skills
- OSHA 30
- SST Card
- GPS and route planning
- Valid Driver's license
- Time management
- Customer service
- Clean driving record
- Loading and unloading
- Safety protocols
- Navigational systems and GPS
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver
DoorDash
01.2025 - Current
Server
PF Changs Restaurant
01.2024 - 01.2025
Apprentice Electrician
Electric LLC
01.2022 - 10.2022
Retail Associate
Laced Up
03.2018 - 10.2022
Retail Merchandiser
Boars Head Provisions
02.2018 - 03.2020
Door to Door Delivery
IT Trucking Logistics
01.2016 - 02.2018
High School Diploma -
Richmond Hill High School