Summary

Overview

Work History

Education

Skills

Languages

Timeline

Bryant Washington

Waterbury,CT

Summary

Dynamic Automotive Service Advisor and former FedEx Operations Manager with a unique blend of logistics leadership and front-line service expertise. Expert-level proficiency in Reynolds and Reynolds (ERA-IGNITE), with a proven track record of optimizing shop workflow and increasing HPRO. Combines the high-stakes problem-solving of operations management with a 'customer-first' CSR background to deliver elite CSI scores and streamlined service drive performance.

Overview

years of professional experience

Work History

Automotive Service Advisor

Sansone's Route One Auto Mall

Avenel, NJ

08.2025 - Current

Assisted customers with service inquiries, providing detailed information on automotive repairs and maintenance.
Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
Communicated with technicians to relay customer concerns and prioritize repair tasks effectively.
Ensured CSI scores remained over 920 consistently. Ensuring to follow up with customer and service was providers to the highest degree
Trained new staff on service protocols and customer interaction techniques, promoting a cohesive team.
Monitored service workflows, enhancing operational efficiency and reducing wait times for customers.

Automotive Service Manager

Mavis Discount Tire

Metuchen, NJ

09.2024 - 09.2025

Managed daily operations of automotive service department, ensuring efficient workflow and customer satisfaction.
Oversaw scheduling and dispatching of technicians for optimal resource allocation.
Implemented quality control measures to maintain high service standards and reduce errors.
Trained and mentored new staff on company policies and service procedures.
Utilized inventory management systems to monitor stock levels and reorder supplies as needed.
Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.

Customer Service / Sales

Delta Personnel

Somerset, NJ

08.2023 - 09.2025

Provided exceptional customer service, resolving inquiries and technical issues swiftly.
Increased customer service ratings significantly through personable service.
Achieved individual sales goals and customer service goals.
Skilled at working independently and collaboratively in a team environment.
Resolved escalated customer issues effectively, maintaining strong client relationships.
Analyzed customer feedback to identify trends and recommend service enhancements.

Operational/Logistical Manager

FedEx

Edison, NJ

05.2021 - 09.2023

Managed logistics operations to ensure efficient delivery and distribution processes.
Implemented inventory management systems to optimize stock levels and reduce waste.
Coordinated cross-functional teams to enhance supply chain efficiency and responsiveness.
Developed training programs for staff on safety protocols and operational procedures.
Mentored junior staff, fostering a culture of continuous improvement and professional development.

Receptionist Administrator

Dr.Kovac

Perth Amboy, NJ

06.2019 - 03.2021

Managed incoming calls, directing inquiries to appropriate personnel efficiently.
Coordinated scheduling for meetings and appointments, optimizing executive calendar usage.
Maintained office supplies inventory, ensuring availability of essential materials for operations.
Developed and implemented filing systems, enhancing document retrieval speed and accuracy.

Education

High School Diploma -

Perth Amboy High School

Perth Amboy, NJ

Skills

DMS Mastery: Reynolds and Reynolds (ERA-IGNITE / Blue Screen)📺

Sales: Upselling preventive maintenance and factory-scheduled services

Technical: Multi-Point Inspection (MPI) reviews and warranty claim processing

Workflow Optimization: Managing high-volume logistics and personnel to meet strict deadlines

Resource Management: Scheduling, inventory oversight, and operational troubleshooting

Team Leadership: Training staff on safety protocols and performance standards

Active Listening: Identifying the root cause of "intermittent" vehicle issues through detailed customer interviewing

Time Management: Managing a "hanging" file of 15 active repair orders simultaneously without losing track of status updates

Liaison Excellence: Acting as the high-speed communication hub between the Parts Department, Technicians, and the Customer