Bryant Webb-Davis
Newark,DE
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CDL DRIVER
Trans Am Transportation
09.2022 - Current
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated light trucks to deliver loads as far as 1500 miles from home location
Landscape Technician
Breeze Thru Lawn care
06.2017 - Current
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Developed and implemented strategies for water conservation.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Cut trees and shrubs to shape and maintain landscape.
- Removed debris and waste from outdoor areas.
- Maintained gardening tools by replacing blades and fluids.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Enterprise Holdings
10.2017 - 06.2020
- Manage large amounts of customers, generate sales leads, identify and assess customers needs to ensure satisfaction
- Provide efficient customer service by understanding and communicating rental terms and conditions
- Offer additional products to customers such as protections, vehicle upgrades, fuel and other additional equipment
- Answer questions for reservations rate quotes, general questions, provide information and resolution for customers other branches
- Notify management of any known customer/vehicle problems or required vehicle maintenance
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Driver
Ram Auto Solution Transports
11.2014 - 06.2017
- Transported materials/cargo to their destination driving to different states within a specific time frame
- Completed thorough load checks before leaving site making sure all materials were firmly secured and that all parts of my truck were in compliance with all federal, state and local regulations
- Loaded and unloaded materials on and off of the truck.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Minimized liability by consistently following road rules when driving.
Customer service
HTE Auto and Accessories
06.2012 - 04.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
High School Diploma -
Abraxas 2 Learning Academy
Philadelphia, PA06.2012
Allstate Career School
Philadelphia, PA08.2023
Skills
- Commercial Truck Driving
- Inventory Management
- DOT Regulations
- Vehicle Maintenance
- Customer Service
- Route Planning and Logistics
- Communication
- Coupling and uncoupling
- OTR / Local CDL Experience
- Operated pallet jack / Lift gate
- Operated garmin (PLE)
- Time management
- Pretrip inspections
- Paperwork management
- Vehicle maintenance and repair
- Strong Work Ethic
- DOT Compliance
Certification
- Carpentry - Level 1
- Commercial drivers license- Class A
References
References available upon request.
Timeline
CDL DRIVER
Trans Am Transportation
09.2022 - Current
Customer Service Representative
Enterprise Holdings
10.2017 - 06.2020
Landscape Technician
Breeze Thru Lawn care
06.2017 - Current
Driver
Ram Auto Solution Transports
11.2014 - 06.2017
Customer service
HTE Auto and Accessories
06.2012 - 04.2014
High School Diploma -
Abraxas 2 Learning Academy
Allstate Career School
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