Summary
Overview
Work History
Education
Skills
Timeline
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Bryant Wheeler

Columbus,OH

Summary

Highly motivated and forward- thinking team player with excellent interpersonal skills, a strong attention to detail, as well as a positive and upbeat mentality.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
Worthington, OH
12.2020 - Current
  • Completed opening and closing duties to facilitate business operations.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Resolved customer complaints and reported issues to senior management.

Spa Coordinator

European Wax Center
Sarasota, FL
03.2023 - 06.2023
  • Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
  • Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
  • Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Consistently recognized by management for providing superior customer service.

Customer Service Associate

Kroger
Delaware, OH
01.2020 - 11.2020
  • Operated cash register, collected payments and provided accurate change.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Verified customer identification for alcohol or tobacco purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Crew Member

Bibibop
Dublin, OH
04.2018 - 12.2019
  • Upheld high standards of productivity and quality in operations.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned tasks quickly and accurately.
  • Answered customer questions and took orders.
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.

Line Cook

Bennys Pizza
Marysville, OH
12.2017 - 01.2019
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Cooked multiple orders simultaneously during busy periods.

Sales Associate

Hollister.Co
Columbus, OH
04.2018 - 12.2018
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.

Host

Tres Potrillos
Marysville, OH
02.2017 - 12.2017
  • Greeted guests upon arrival and provided them with menus.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phones promptly to record and confirm reservations.

Education

High School Diploma -

Marysville High School
Marysville, OH
05.2020

Skills

  • Customer-oriented
  • Critical thinker
  • Issue and conflict resolution
  • Organizational skills
  • Team Supervision
  • Continuous Improvement

Timeline

Spa Coordinator

European Wax Center
03.2023 - 06.2023

Shift Supervisor

Starbucks
12.2020 - Current

Customer Service Associate

Kroger
01.2020 - 11.2020

Crew Member

Bibibop
04.2018 - 12.2019

Sales Associate

Hollister.Co
04.2018 - 12.2018

Line Cook

Bennys Pizza
12.2017 - 01.2019

Host

Tres Potrillos
02.2017 - 12.2017

High School Diploma -

Marysville High School

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Bryant Wheeler