Bryant Zaragoza-Rojas

• Leadership and Team Management
• Customer Service Excellence
• Communication and Interpersonal Skill
• Time Management and Organizational Skills

- As an operations manager at CVS, I focused on streamlining store processes to improve efficiency and customer service. I coordinated staff schedules, ensured compliance with company policies, and managed inventory levels to prevent stock shortages. I also implemented training programs to enhance employee performance and maintain high standards. My goal was to create a smooth-running environment that supported both the company's objectives and customer satisfaction.

• Customer Service Skills
• Problem-Solving Abilities
• Cash Handling and POS System Knowledge

-As a shift supervisor at CVS, I was responsible for overseeing daily store operations to ensure smooth and efficient service. I managed staff schedules, provided training, and supported team members in delivering excellent customer service. I also handled customer complaints and resolved issues promptly to maintain store standards. Additionally, I monitored inventory levels and ensured compliance with company policies and procedures.

• Made products easier to find.
• Promoted store loyalty program to customers.
• Identified customer needs.

- I assist customers in finding products and provide exceptional service to ensure a positive shopping experience. I restock shelves, organize merchandise, and maintain the store's cleanliness and appearance. I handle transactions accurately at the register and address customer inquiries efficiently. I collaborate with team members to meet sales goals and uphold CVS's standards of customer care.