Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Timeline
Generic

Bryant J. W. Fowle Sr.

Appleton,WI

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

22
22
years of professional experience

Work History

Assistant General Manager/Senior Service Advisor

Maaco Auto Body Of Greenville
10.2023 - Current
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested additional services to customers in order to meet upsell goals.
  • Developed process improvements to enhance overall delivery of service.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed and updated databases to handle customer data.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided backup support for organizational leadership.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and backed up other customer service managers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee evaluations, and contract details.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.

Deputy Commanding General/Senior Executive Scale 1

U.S. Department Of Defense
07.2023 - Current
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Developed and implemented recommendations for service improvement.
  • Represented organization at external meetings and events to promote and build relationships with key stakeholders.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Identified and mitigated operational risks to minimize potential negative impacts on organization.
  • Managed crisis response to minimize potential negative impacts on company.
  • Developed quarterly business plans to evaluate cost projections.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Managed procurement activities to secure resource acquisitions at best possible cost.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Represented organization at industry conferences and events.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Cultivated company-wide culture of innovation and collaboration.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Monitored key business risks and established risk management procedures.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Devised and presented business plans and forecasts to board of directors.
  • Oversaw divisional marketing, advertising and new product development.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Established numerous policies to promote company culture and vision.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.

Digital Technology Integration Project Manager

Wells Fargo & Company
11.2022 - Current
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed project status updates to stakeholders and executive management.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Prepared and submitted project invoices for review and approval.
  • Developed and implemented strategic project plans to meet business objectives.
  • Managed projects from procurement to commission.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Communicated project updates to stakeholders at all levels.
  • Partnered with project team members to identify and quickly address problems.
  • Monitored and tracked project progress to support timely completion.
  • Led cross-functional teams to successfully complete IT projects.
  • Updated customers and senior leaders on progress and roadblocks.
  • Wrote, updated and maintained project documentation.
  • Established and enforced project timelines and deadlines.
  • Implemented best practices to drive quality IT project delivery.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Created and implemented contingency plans to address potential risks.
  • Assessed and analyzed customer requirements to develop effective IT project plans.
  • Trained personnel on use of IT tools and applications.
  • Negotiated and managed project budgets to meet goals.
  • Generated reports for IT project progress and performance.
  • Managed various IT projects to meet deadlines and customer requirements.
  • Developed and introduced IT strategies to improve operational efficiency.
  • Identified and implemented cost-saving measures in IT projects.
  • Devised test plans to validate accuracy of IT projects.
  • Conducted quality assurance to verify accuracy of data used in IT projects.

Senior Estimator/Production Manager

Gerber Collision
07.2023 - 10.2023
  • Developed estimates and takeoffs while drafting detailed proposals.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Identified areas for cost saving to help increase profitability and lower client costs.
  • Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
  • Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
  • Prepared material orders to complete projects on time and within budget.
  • Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
  • Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
  • Analyzed designs and performed accurate cost analysis.
  • Reviewed and updated cost databases to maintain access to most current and accurate information on costs and prices.
  • Analyzed buildings to prepare estimates for automotive collision repair work.
  • Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Gathered data on materials, labor and equipment costs to determine total costs of projects.
  • Analyzed plans and specifications to identify scope and cost of projects.
  • Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Attended project meetings to provide updates and insights on project costs.
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
  • Conducted site visits to gather information and data on project locations, infrastructures and conditions.
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Monitored project progress to identify and address changes in project scope or budget.
  • Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
  • Evaluated subcontractor bids to obtain best value for projects.
  • Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
  • Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
  • Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
  • Delivered consulting services to advise clients on cost-saving strategies and best practices.
  • Researched construction cost trends to stay up-to-date with industry developments and changes.
  • Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
  • Readied and presented cost reports to keep stakeholders informed of job progress.
  • Managed over 45 customer calls per day: Increasing sales by 43%.

Production Manager/ Senior Service Advisor

Caliber Collision
05.2023 - 10.2023
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Managed internal operational standards and productivity targets.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Estimated labor requirements to support anticipated workload.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Wrote and conducted formal performance reviews for production personnel.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Evaluated employee performance and provided feedback and training as needed.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Coordinated with other departments to align production with customer requirements.
  • Enforced health and safety protocols to promote safe working environment.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Prepared and maintained production reports and personnel records.
  • Scrutinized production output and identified areas for improvement.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Analyzed production data and prepared reports for senior management.
  • Implemented quality control system to review products against technical specifications and corporate standards.
  • Utilized data analysis tools to identify and resolve production issues.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Updated logs and submitted timely reports detailing activities in line with regulatory standards.
  • Trained in and implemented emergency response procedures to protect team members and property.
  • Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
  • Devised and administered cost control initiatives savings of over $68 thousand.
  • Operated specialized equipment, gauges and instruments to track and assess gas levels.
  • Checked meters and interpreted readings to assess functionality of gas retrieval systems.

General Manager/Production Manager

Caliber Collision
07.2022 - 10.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Structural Automotive Body Technician (A-Tech)

Caliber Collision
01.2022 - 08.2023
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Replaced and repaired vehicle parts according to work order instructions.
  • Reassembled and replaced parts to complete body repairs.
  • Inspected vehicles to identify and document repair needs.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Followed standard operating procedures to achieve consistent quality of work.
  • Applied finishing techniques to enhance quality and appearance of repairs.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Maintaining shop inventory according to set standards and rectified discrepancies.
  • Tested and adjusted newly repaired vehicles to verify proper function.
  • Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
  • Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
  • Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
  • Enforced compliance with safety regulations when operating equipment.
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
  • Utilized computer-aided design software to design and fix body parts.
  • Filled, sanded and smoothed surfaces to prepare for painting.
  • Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
  • Prepared surfaces for priming, painting and refinishing.
  • Inspected completed repairs for accuracy, quality and safety.
  • Examined vehicles to determine extent of damage and repairs required.
  • Installed interior and exterior trim, including moldings and emblems.
  • Applied primers, sealers and other materials prior to painting.
  • Adjusted and replaced doors and windows for proper fit and alignment.
  • Used welding and cutting tools to repair metal body parts.
  • Performed structural and non-structural repairs on variety of vehicle models.
  • Replaced glass, headlights and other lighting and electrical components.
  • Applied sealants, caulks and rust preventatives to protect body and paint.
  • Aligned and balanced vehicle frames using laser alignment systems.

Command Sergeant Major

Department Of Defense
01.2017 - 12.2022
    • Executed day-to-day functions of command center.
    • Liaised with stakeholders to serve as emergency information system for high-profile clients.
    • Handled administrative requirements, maintained records and submitted operational reports.
    • Coordinated activities of subordinate personnel to support mission success.
    • Led team in developing strategic plans to meet operational objectives.
    • Trained and mentored personnel in combat operations and tactics.
    • Monitored and assessed mission progress and provided updates to command.
    • Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
    • Executed tactical operations with accuracy and control.
    • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
    • Planned and coordinated tactical movements of personnel and equipment.
    • Oversaw teams planning, implementing and realigning field and base operational strategies.
    • Directed tactical operations in complex and challenging environments.
    • Created contingency plans to address unexpected tactical scenarios.
    • Communicated with command centers to develop and execute tactical plans.
    • Prepared and delivered investigative reports and briefings.
    • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
    • Devised and implemented battle plans to achieve tactical objectives.
    • Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
    • Analyzed intelligence reports and identified potential tactical threats.

Special Operations Sergeant Major

Department Of Defense
01.2010 - 12.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Special Forces Modification/Fabrication Sergeant

Department Of Defense
09.2001 - 12.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team settings, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating the ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Through technical mastery and Extraordinary creativity, 20 years of accomplishment was grounded on design and fabrication of one of a kind materiel.

Materiel Management Sergeant Major

Department Of Defense
01.2015 - 01.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Maintained and accounted for more than $9.3 billion in equipment, vehicles, and supplies.

Senior Drill Sergeant

Department Of Defense-Army
01.2007 - 01.2010
    • Used established procedures to develop fresh recruits into competent soldiers.
    • Oversaw comprehensive training for over 3,000 Soldiers each year.
    • Taught subjects such as basic rifle marksmanship, ceremony and basic combat training programs.
    • Taught and enforced U.S. Army Values and Military Standards.
    • Maintained and accounted for more than $7 million in equipment, vehicles, and supplies.
    • Trained, developed, evaluated and motivated team of 92 instructors.
    • Provided coaching and mentoring to employees.
    • Established and maintained quality control standards.
    • Analyzed and evaluated training effectiveness and program outcomes.
    • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
    • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
    • Facilitated virtual, in-person and blended learning sessions.
    • Developed job-specific competencies and performance standards.
    • Utilized variety of instructional design methodologies to create effective learning experiences.
    • Developed and implemented successful onboarding program.
    • Developed and executed performance management programs to increase employee engagement and productivity.
    • Built and maintained professional relationships with vendors and suppliers.
    • Created and oversaw technical and tactical training programs for operations.
    • Developed lesson plans, instructional materials, training courses, and evaluations focusing on complex critical thinking and diversity.
    • Designed and delivered web-based, self-directed learning materials.
    • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 100%.
    • Wrote training manuals for both Active Duty Personnel and government civilian employees according to strict company guidelines and security protocols.
    • Worked with vendors to customize courseware to accommodate business needs.
    • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
    • Used adult learning models and blended learning strategies to design training for employees and increased company retention and productivity rates 300%.
    • Trained and mentored 30 new personnel hired to fulfill various roles.

Senior Special Forces Sergeant

Department Of Defense
01.2005 - 01.2010
    • Skilled at working independently and collaboratively in a team environment.
    • Self-motivated, with a strong sense of personal responsibility.
    • Proven ability to learn quickly and adapt to new situations.
    • Worked well in a team setting, providing support and guidance.
    • Worked effectively in fast-paced environments.
    • Managed time efficiently in order to complete all tasks within deadlines.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Excellent communication skills, both verbal and written.
    • Passionate about learning and committed to continual improvement.
    • Proved successful working within tight deadlines and a fast-paced environment.
    • Strengthened communication skills through regular interactions with others.
    • Organized and detail-oriented with a strong work ethic.
    • Adaptable and proficient in learning new concepts quickly and efficiently.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Paid attention to detail while completing assignments.
    • Worked flexible hours across night, weekend and holiday shifts.
    • Developed and maintained courteous and effective working relationships.
    • Identified issues, analyzed information and provided solutions to problems.
    • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
    • Cultivated interpersonal skills by building positive relationships with others.

Education

Certification - I-CAR Platinum Production Manager

I-CAR
Remote
08.2023

Certification - I-CAR Gold Structural Technician

I-CAR
Remote
07.2023

Certification - I-CAR Platinum Estimator

I-CAR
Remote
07.2023

Certification - I-CAR Gold Mechanical Technician

I-CAR
Remote
07.2023

Certification - I-CAR Gold Electrical/Diagnostics Tech.

I-CAR
Remote
07.2023

Certification - I-CAR Platinum Auto Physical Damage Appraiser

I-CAR
Remote
06.2023

Certification - I-CAR Platinum Non-Structural Technician

I-CAR
Remote
05.2023

Bachelor of Science - Strategic Leadership

Sergeants Major Academy
El Paso, TX
06.2021

Certification - Lean Six Sigma Black Belt

Purdue University - North Central
Westville, IN
04.2021

Certification - Demonstrated Master Logistician (DML)

SOLE - The International Society of Logistics
Baltimore, MD
06.2020

Bachelor of Science - Criminal Justice

University of Maryland - College Park (Europe)
College Park, MD
06.2018

Bachelor of Science - Business Management; Major in Human Recourses

College of Alameda
Alameda, CA
05.2018

Associate of Science - Digital Integration Technology

Martinsburg College
Martinsburg, WV
05.2014

High School Diploma -

Hillsdale High School
Hillsdale, MI
06.1998

Skills

  • Team Leadership Expertise
  • Project Tracking
  • Project Planning
  • Vendor Sourcing
  • Contract Management
  • Advanced Problem Solving
  • Presentations
  • Performance Evaluations
  • Performance Improvements
  • Strategic Planning Skill
  • Employee Relations
  • Workflow Coordination
  • Employee Scheduling
  • Hiring and Recruitment
  • Training and Development Background
  • Business Operations Knowledge
  • Operations Management
  • Procurement
  • Vendor Relationship Management
  • Staff Management
  • Process Improvements
  • Sales Forecasting
  • Program Administration
  • Budget Control
  • Process Improvement
  • Inventory Control
  • Customer Retention
  • Resource Allocation
  • Staff Discipline
  • Report Preparation
  • Emergency Response
  • Conflict De-Escalation
  • Organization
  • Teamwork and Collaboration
  • Team Building
  • Financial Management
  • Recruitment and Retention
  • Performance Management
  • Executive Leadership
  • Policy Development
  • Production
  • Cross-Functional Collaboration
  • Attention to Detail
  • Compliance Management
  • Risk Management
  • Delegation
  • Budget Administration
  • Management
  • General Management and Administration
  • Change Management
  • Business Process Reengineering
  • Benefits Administration
  • Cost Savings and Reduction
  • Acquisition Integration
  • Financial Oversight
  • Business Administration
  • Procedure Development
  • Project Management
  • Workflow Planning
  • Document Management
  • Cost Control
  • Stakeholder Communications
  • Client Rapport
  • Project Estimation and Bidding
  • Team Bonding
  • Special Assignments
  • Conduct Standards
  • Communications Equipment Operation
  • Maintenance Supervision
  • Agility and Endurance
  • Stress Management
  • Classroom Instruction
  • Discipline and Focus
  • Maintenance Assistance Modules
  • Teamwork and Loyalty
  • Mission Planning
  • Repair Skills
  • Operations Monitoring
  • Intelligence Gathering
  • Training Management
  • Technical Expertise
  • Critical Thinking
  • Learning Environment Establishment

Websites

Accomplishments

    Over a 20 (+) year career, I achieved an environment where leaders flourished through effective coaching and mentorship that simultaneously focused on the adoption of a learning environment and strong critical thinking skills; resulting in thousands of both future and present leaders to form and lead a management of change.

Affiliations

  • Freemason

Timeline

Assistant General Manager/Senior Service Advisor

Maaco Auto Body Of Greenville
10.2023 - Current

Deputy Commanding General/Senior Executive Scale 1

U.S. Department Of Defense
07.2023 - Current

Senior Estimator/Production Manager

Gerber Collision
07.2023 - 10.2023

Production Manager/ Senior Service Advisor

Caliber Collision
05.2023 - 10.2023

Digital Technology Integration Project Manager

Wells Fargo & Company
11.2022 - Current

General Manager/Production Manager

Caliber Collision
07.2022 - 10.2023

Structural Automotive Body Technician (A-Tech)

Caliber Collision
01.2022 - 08.2023

Command Sergeant Major

Department Of Defense
01.2017 - 12.2022

Materiel Management Sergeant Major

Department Of Defense
01.2015 - 01.2017

Special Operations Sergeant Major

Department Of Defense
01.2010 - 12.2022

Senior Drill Sergeant

Department Of Defense-Army
01.2007 - 01.2010

Senior Special Forces Sergeant

Department Of Defense
01.2005 - 01.2010

Special Forces Modification/Fabrication Sergeant

Department Of Defense
09.2001 - 12.2022

Certification - I-CAR Platinum Production Manager

I-CAR

Certification - I-CAR Gold Structural Technician

I-CAR

Certification - I-CAR Platinum Estimator

I-CAR

Certification - I-CAR Gold Mechanical Technician

I-CAR

Certification - I-CAR Gold Electrical/Diagnostics Tech.

I-CAR

Certification - I-CAR Platinum Auto Physical Damage Appraiser

I-CAR

Certification - I-CAR Platinum Non-Structural Technician

I-CAR

Bachelor of Science - Strategic Leadership

Sergeants Major Academy

Certification - Lean Six Sigma Black Belt

Purdue University - North Central

Certification - Demonstrated Master Logistician (DML)

SOLE - The International Society of Logistics

Bachelor of Science - Criminal Justice

University of Maryland - College Park (Europe)

Bachelor of Science - Business Management; Major in Human Recourses

College of Alameda

Associate of Science - Digital Integration Technology

Martinsburg College

High School Diploma -

Hillsdale High School

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Bryant J. W. Fowle Sr.