Bryan Tyler
St Louis,MO
Summary
With over a decade of leadership experience, I’ve driven organizational growth, led multi-unit teams, and fostered cultures of excellence. Skilled in team development, operational strategy, and delivering results, I thrive on building people-focused organizations that achieve a lasting impact. I specialize in organizational change, effective budget planning, and fostering exceptional customer relationships. At the core of my professional ethos is a commitment to connecting people with purpose, and enhancing team performance!
Overview
14
14
years of professional experience
Work History
Store Manager (Training Specialist)
Starbucks
Saint Louis , MO
04.2023 - Current
- Led a team of six direct reports, supporting thirty employees and reporting to District Manager.
- Oversaw $2M annual budget, achieving all metric results in one year.
- Increased mobile order and pay channel by 25% within six months.
- Boosted sales by 29% during 2024 fiscal year.
- Selected as one of eight mentees for leadership team among 117 area managers.
- Received award for highest customer engagement score in region out of 700+ stores.
- Sourced, recruited, and developed leaders for promotions from supervisors to ASM and ASM to SM.
- Forecasted revenue, managed inventory controls, and enhanced employee retention.
General Manager Flagship Store
Starbucks
Seattle , WA
10.2022 - 04.2023
- Orchestrated seamless dining experiences, achieving 95% customer satisfaction through attentive supervision and proactive problem-solving.
- Implemented effective floor plans and seating arrangements, increasing restaurant capacity utilization by 20% and boosting revenue.
- Led front-of-house staff training in service standards, improving average check size and upselling performance by 25%.
- Collaborated with kitchen and bar teams to streamline communication, reducing wait times by 15% and enhancing guest experience.
- Managed inventory levels using tracking systems, decreasing food and beverage costs by 10% while maintaining quality standards.
Account Manager - B2B Business Development
Quantum Workplace
Omaha, NE
02.2022 - 10.2022
- Achieved 20% year-over-year growth in account revenue through strategic upselling and cross-selling initiatives.
- Developed tailored account management strategies, resulting in retention rates exceeding industry standards.
- Executed proactive customer outreach campaigns, reducing churn by 15%.
- Collaborated with product development and marketing teams to gather client insights for new feature launches.
New Market Manager
Scooters Coffee Company
Omaha, NE
03.2021 - 02.2022
- Authored Boundless Brew Newsletter, highlighting company updates and industry trends.
- Secured high-profile franchise portfolios across over 10 markets.
- Mentored new recruits while providing strategic operations guidance to franchisees.
- Launched 'Triple Upsell' technique, increasing average ticket by 22% in six months.
Store Manager
Starbucks
Chicago, IL
05.2011 - 03.2021
- Directed daily operations of high-volume Quick Service Restaurant, ensuring exceptional customer service and operational efficiency.
- Led team to exceed sales targets by 15% through effective scheduling and inventory management.
- Implemented rigorous staff training on food safety and customer service, reducing complaints by 20%.
- Achieved perfect health inspection score through adherence to food safety protocols.
- Spearheaded marketing initiatives, launching loyalty program that increased customer retention by 25%.
Skills
- Business development
- Coaching and mentoring
- Target achievement
- Multi-unit management
- P&L oversight
- Inventory management
- Customer engagement
- Operational efficiency
- Quality assurance
- Service standards
Timeline
Store Manager (Training Specialist)
Starbucks
04.2023 - Current
General Manager Flagship Store
Starbucks
10.2022 - 04.2023
Account Manager - B2B Business Development
Quantum Workplace
02.2022 - 10.2022
New Market Manager
Scooters Coffee Company
03.2021 - 02.2022
Store Manager
Starbucks
05.2011 - 03.2021
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