Bryan Vickers
Tulsa
Summary
Customer-oriented General Manager focused on increasing revenue and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
RB American
06.2025 - Current
- Lead all aspects of restaurant operations, including hiring, training, scheduling, and managing staff such as team members, assistant managers, and shift managers.
- Direct financial performance through profit & loss oversight, food and labor cost control, cash/inventory management, par-level ordering, and operational budgeting.
- Ensure top-tier guest satisfaction by upholding high standards in service, quality, speed, and food safety compliance (e.g., health code, ServSafe).
- Maintain operational efficiencies: execute daily opening/closing procedures, oversee POS accuracy, restaurant cleanliness, and health inspections.
- Develop and inspire the team, fostering performance engagement, coaching employees, conducting evaluations, and managing retention strategies.
- Support community involvement and local marketing initiatives to drive sales and brand affinity.
Assistant Manager
RB American
02.2022 - 05.2025
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep the store aligned with sales and profit targets.
Shift Manager
RB American
06.2021 - 02.2022
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
Crew Member
RB American
05.2020 - 06.2021
Education
Bachelors Degree - Law/Criminal Justice
Rogers State University
Claremore, OK05.2025
Associates Degree - Liberal Arts
Tulsa Community College
Tulsa, OK12.2022
Skills
- Staff and Operations Management
- Inventory Tracking and Order Placing
- Staff Training
- Sales Analysis and Management
- Scheduling
- Team leadership
- Labor cost controls
- Customer relationship management
- Employee development
- Staff management
- Schedule management
- P&L management
Internship
Pryor Police Department Fall of 2024
Certification
ServSafe Certified Manager
Awards
Awarded Flynn Group's Caring Genuinely for People Award in 2025
Timeline
General Manager
RB American
06.2025 - Current
Assistant Manager
RB American
02.2022 - 05.2025
Shift Manager
RB American
06.2021 - 02.2022
Crew Member
RB American
05.2020 - 06.2021
Associates Degree - Liberal Arts
Tulsa Community College
Bachelors Degree - Law/Criminal Justice
Rogers State University
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