Summary
Overview
Work History
Education
Skills
Certification
Section name
Timeline
Generic
Bryan Wilkinson

Bryan Wilkinson

Marlton,NJ

Summary

Exceptional people skills with a proven track record of providing outstanding customer service as evidenced by numerous customer surveys. Proficient in task completion and delegation, ensuring efficient execution. Seeking opportunities for career advancement and personal/professional growth through leveraging existing skills or acquiring new knowledge.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Shift Leader

Dunkin' Donuts
01.2020 - 10.2021
  • Moved to a knew store to help open and get all employees trained
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Customer Service Associate

Wawa
10.2021 - 01.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Increased team productivity with effective communication and coordination of tasks.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Maintained detailed record of customer interactions, ensuring accountability and follow-up.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.

Shift Leader

Dunkin' Donuts
03.2018 - 10.2021
  • Im able to run an efficient shift while also having fun, I can open and close the store by myself with little to no problem, Great team player
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Manager

Smoothie King
11.2020 - 08.2021
  • Supervised team
  • Oversaw 14 employees
  • Managed day-to-day operations
  • Handled opening and closing of store and restaurant
  • Responsible for hiring new recruits
  • Prepared staff schedules

Crew Member

Dunkin' Donuts
02.2016 - 03.2018
  • Worked well in a fast-paced, high pressure environment
  • Greeted and served customers
  • Answered customer questions
  • Answered and made phone calls
  • Maintained a positive relationship with coworkers

Caregiver

Personal Home Care
05.2008 - 02.2016
  • Did all house hold chores, Dr appointment, medication, General upkeep
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Host

PROSPECTORS
06.2003 - 05.2008
  • Answered all telephone calls
  • Coordinated seating and organized reservations
  • Greeted customers
  • Accommodated and managed private parties
  • Upheld a high standard of customer service
  • Cleaned and prepared tables
  • Monitored training of new employees

Home Caretaker

Self-employeed
09.2023 - 07.2024
  • Managed various household duties, including grocery shopping, meal preparation, laundry, and errands.
  • Communicated effectively with family members regarding client updates or concerns about their loved one''s wellbeing.
  • Assured adherence to professional ethics guidelines while maintaining confidentiality in handling sensitive information related to clients'' personal lives.
  • Collaborated with healthcare professionals to ensure proper medication administration and overall health monitoring.
  • Assisted clients with daily activities such as bathing, dressing, grooming, toileting, and mobility exercises.
  • Enhanced living conditions for clients through meticulous housekeeping, maintenance, and organization tasks.
  • Promoted a safe and comfortable environment by implementing home safety measures and emergency protocols.
  • Acted as an advocate for clients by voicing their needs or preferences when interacting with healthcare providers or family members.
  • Maintained detailed records of client interactions, services provided, medications administered, and any changes in condition or behavior for documentation purposes.
  • Remained alert to problems or health issues of clients and competently responded.

Education

High school or equivalent - General

Cherokee High School
Marlton, NJ
06.2003

Skills

  • Operational support staff
  • Customer engagement
  • Quick-service food preparation
  • Food preparation expertise
  • Key Holder
  • Shift management
  • Team leadership
  • Supportive team participant
  • Food safety compliance
  • Dining room supervisor
  • Personal care services
  • Customer service experience
  • Culinary preparation
  • Food safety practices
  • Meal preparation expertise
  • Kitchen operations knowledge
  • Food preparation expertise
  • Customer-focused retail sales
  • Skilled in cleaning techniques
  • Personalized home support
  • Retail transaction processing
  • Dining area support
  • Restaurant Management
  • Cash management
  • Point of sale operations
  • Visual merchandising strategies
  • Customer engagement strategies
  • Management
  • Kitchen Management Experience
  • Microsoft Word
  • Culinary meal preparation
  • Catering service expertise
  • Clothes laundering
  • Team leadership
  • Food preparation skills
  • Customer service
  • Customer support
  • Team collaboration
  • Product knowledge
  • Guest services
  • Stock replenishment
  • Merchandise upselling
  • Calm and professional under pressure
  • Teamwork and collaboration
  • Relationship building
  • Retail store support
  • Promotional support
  • Service upselling

Certification

  • Driver's license
  • Supervisory Skills: Directing Others — Proficient December 2019 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
  • Customer Focus & Orientation — Proficient January 2020 Responding to customer situations with sensitivity Full results: Proficient
  • Food Safety — Proficient January 2020 Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
  • General manager (hospitality) — Familiar January 2021 Solving group scheduling problems and reading and interpreting P&L statements Full results: Familiar

Section name

  • Authorized to work in the US for any employer
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Home Caretaker

Self-employeed
09.2023 - 07.2024

Customer Service Associate

Wawa
10.2021 - 01.2025

Manager

Smoothie King
11.2020 - 08.2021

Shift Leader

Dunkin' Donuts
01.2020 - 10.2021

Shift Leader

Dunkin' Donuts
03.2018 - 10.2021

Crew Member

Dunkin' Donuts
02.2016 - 03.2018

Caregiver

Personal Home Care
05.2008 - 02.2016

Host

PROSPECTORS
06.2003 - 05.2008

High school or equivalent - General

Cherokee High School

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