Bryaunna Humphrey
Huntsville,AL
Summary
Results-driven Insurance Claims Specialist, rooted in customer service with Alorica Inc., skilled in data analysis and regulatory compliance. Proven ability to enhance customer service and resolve complex claims efficiently. Experienced in inventory management and team collaboration, leveraging Microsoft Excel to streamline processes and improve outcomes. Committed to delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Insurance Claims Specialist
Alorica Inc
Huntsville, AL
09.2019 - 08.2024
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Assisted members with identifying and understanding their benefits.
- Performed outbound conference calls to billing offices to ensure resolution for members.
- In-office position that transitioned to remote work due to COVID-19.
12 Kilo-Plumber
Army National Guard
Huntsville, AL
09.2011 - 09.2019
- Managed inventory and supplies to ensure materials were available when needed.
- Performed motor vehicle maintenance.
- Participated in numerous training classes and demonstrations to prepare for upcoming missions.
- Served on one tour to Bagram, Afghanistan, from October 2013 to June 2014.
- Worked successfully with a diverse group of soldiers to accomplish goals and address issues related to our mission.
Front of House Server
Cheddar's Scratch Kitchen
Huntsville, AL
06.2015 - 04.2019
- Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
- Balanced back-of-house duties interchangeably with front-of-house duties.
- Assisted other servers with table bussing during peak periods.
Education
BBA - Business Administration
Strayer University
Washington, DC09-2028
High School Diploma -
Buckhorn High School
New Market, AL05-2011
Skills
- Data analysis
- Ability to work under a metrics system
- Regulatory compliance
- Customer service
- Inventory management
- Team collaboration
- Ability to type 40 to 50 WPM
- Policy review
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- NASCO
- TPX
- Microsoft Outlook
- Lotus Notes/ NAEGS
Affiliations
- Reading
- Exercising
- Spending time with family
Accomplishments
- I have received many awards and certificates from previous employers for my outstanding metrics, leadership, and dedication.
Thank you
- Thank you so much for taking the time to review my resume. I am highly honored to be considered for this position.
Timeline
Insurance Claims Specialist
Alorica Inc
09.2019 - 08.2024
Front of House Server
Cheddar's Scratch Kitchen
06.2015 - 04.2019
12 Kilo-Plumber
Army National Guard
09.2011 - 09.2019
BBA - Business Administration
Strayer University
High School Diploma -
Buckhorn High School
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