Bryawna Griffith
Cincinnati,OH
Summary
Dependable worker who is successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Helpful Peer Leader with strong clerical and supervisory skills. Friendly personality builds welcoming work environments for both students and supervisors, creating space for questions and concerns. Experience with planning individual and group study sessions. Ready to seek and oversee a full-time position that offers professional challenges, leadership, interpersonal skills, excellent time management and problem solving skills.
Overview
6
6
years of professional experience
Work History
Server
Kitchen Social
10.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Work collaboratively with 30+ coworkers, kitchen staff and management to ensure work flow was moving quickly, and all facets of the restaurant were functioning correctly.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Mr. Sushi
05.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Provided support to other team members when needed.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Peer Leader /Peer Learning Facilitator
University Of Cincinnati
08.2021 - 05.2022
- Enhanced peer collaboration by organizing team-building activities and fostering positive group dynamics.
- Worked with 17 first year students, 3 days a week leading a class for 55 minutes with lessons surrounding personal skills, time management, and professional / college development.
- Developed stronger communication skills among peers through regular workshops and presentations.
- Assisted in the creation of more inclusive campus events by working closely with diverse student organizations.
- Facilitated peer tutoring sessions, resulting in improved academic performance for participating students.
- Helped new students acclimate to campus life by providing resources, guidance, and support during their transition.
- Promoted a safe and supportive environment by addressing conflicts between peers effectively and professionally.
- Collaborated with faculty to identify areas of improvement in student engagement and provided valuable feedback for course enhancement.
- Served as a mentor for incoming students, offering personal insights and experiences to help them navigate college life successfully.
- Managed time efficiently while balancing multiple responsibilities as both a Peer Leader and full-time student.
- Led workshops on stress management techniques, improving overall mental health among participants.
- Initiated collaborative projects that increased interaction between various groups of students on campus, fostering a sense of unity.
- Provided academic assistance to fellow students in need, helping them overcome challenges and succeed academically.
- Represented the voice of the student body during meetings with administration, advocating for necessary changes and improvements within the institution.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
- Advocated for students to access available resources.
- Advised students on educational, career and social opportunities.
- Monitored student progress to drive successful academic outcomes.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Taught classes twice weekly and presented self-help or information sessions on subjects related to education and career planning.
Shift Manager
Pulp Juice And Smoothie Bar
06.2019 - 01.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Led the sales floor multiple days a week, with up to 8 workers on the floor at all times to ensure customers were taken care of.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Collaborated with the second Shift Manager to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Excelled in every store position and regularly backed up front-line staff.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw loading and unloading of packages in warehouse.
- Streamlined event preparation process for increased efficiency, ensuring timely delivery of high-quality catering services.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Cleaned and organized kitchen stations to promote team efficiency.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Counted bank drawer and deposits nightly, as well as handling money to take to the bank.
Retail Sales Team Lead
American Eagle Outfitters, Inc
07.2018 - 05.2020
- Increased sales volume by effectively training and motivating retail sales team members.
- Streamlined store operations for improved efficiency and customer satisfaction.
- Enhanced customer experience by addressing concerns promptly and providing exceptional service.
- Implemented visual merchandising strategies to attract customers and optimize store space usage.
- Spearheaded in-store promotions, driving foot traffic and increasing overall sales revenue.
- Managed inventory levels to ensure optimal stock availability for customer needs.
- Fostered a positive work environment through effective communication and team-building activities.
- Maintained a high standard of store presentation, adhering to company guidelines for cleanliness and organization.
- Successfully resolved escalated customer issues, resulting in increased client loyalty and repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Arts - Law & Society
University of Cincinnati
Cincinnati, OH12.2023
Skills
- Time Management
- Reliable and Responsible
- Attention to Detail
- Multitasking Abilities
- Strong Work Ethic
- Team Collaboration
Additional Information
Skilled in Microsoft Platforms, Excel, Google Platforms, Zoom and other Online workshops
Timeline
Server
Kitchen Social
10.2023 - Current
Peer Leader /Peer Learning Facilitator
University Of Cincinnati
08.2021 - 05.2022
Server
Mr. Sushi
05.2021 - Current
Shift Manager
Pulp Juice And Smoothie Bar
06.2019 - 01.2022
Retail Sales Team Lead
American Eagle Outfitters, Inc
07.2018 - 05.2020
Bachelor of Arts - Law & Society
University of Cincinnati
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