Bryce Allen
Broken Arrow,OK
Summary
Dynamic and results-driven professional with experience at Cheesecake Factory Inc. Proven ability in team collaboration and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in training and performance improvement, with a strong attention to detail and a positive attitude. Committed to delivering exceptional service in fast-paced environments.
Developed strong interpersonal and problem-solving skills in fast-paced team environment. Proven ability to handle multiple tasks efficiently while maintaining high level of customer service. Seeking to transition these transferrable skills into new field.
Overview
4
4
years of professional experience
Work History
Crew Team Member
Cheesecake Factory Inc
10.2024 - Current
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
- Assisted in training new crew members on operational procedures and service standards.
- Implemented efficient food preparation techniques, enhancing overall kitchen productivity.
- Resolved guest concerns promptly, contributing to improved customer loyalty and retention.
- Executed daily opening and closing procedures, ensuring compliance with health and safety regulations.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Team Leader
Panera Bread
05.2022 - 08.2024
- Led team in daily operations, ensuring efficient service delivery and high customer satisfaction.
- Trained new employees on operational procedures and company standards to enhance performance.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented training programs that improved employee productivity and teamwork.
- Facilitated communication between management and staff to address concerns and improve morale.
Education
Associate of Arts - Audio Engineering
Tulsa Community College
Tulsa, OK12-2028
Skills
- Team collaboration
- Problem-solving techniques
- Multitasking abilities
- Performance improvement
- Multitasking and organization
- Attention to detail
- Problem-solving
- Verbal and written communication
- Positive attitude
- Reliability and punctuality
Timeline
Crew Team Member
Cheesecake Factory Inc
10.2024 - Current
Team Leader
Panera Bread
05.2022 - 08.2024
Associate of Arts - Audio Engineering
Tulsa Community College