Experienced professional and current Quality Control Manager who has learned many different skills in manufacturing, now looking to extend that range of skills to be of use on the customer side of the company. Have been wanting to get closer to either the employee or the customer and feel this would be a great opportunity to continue growth and usefulness for Spiritus.
Overview
15
15
years of professional experience
Work History
Quality Control Manager
Spiritus Systems
Aberdeen , NC
09.2020 - Current
Maintaining and further developing Quality Control processes.
Giving task direction and guidance to Quality Control Team to achieve production tasks.
Working alongside multiple Department Managers as well as Production Manager to carry out requests and needs of the company.
Attending weekly Production Meetings to coordinate workflow between departments.
Training new or inexperienced inspectors on company QC tasks.
Training multiple Lead Inspectors/Assistant Managers to influence, guide, and direct their peers in quality tasks.
Collaboration with Production Manager and Ownership to maximize effectiveness of company QC processes.
Understanding the quality concerns, functions, and uses of Spiritus tactical products.
Responding and assisting in quality issue customer tickets.
Aiding Quality Assurance Manager in the development and approval process of new products.
Assisting Production Manager, Quality Assurance Manager, Products Coordinator, Master Scheduler, and ownership in quality processes regarding contract manufacturers.
Head of Receiving
Spiritus Systems
Aberdeen, NC
09.2019 - 09.2020
Unloaded, sorted and stored incoming merchandise.
Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
Managed inbound receiving processes.
Transported materials and equipment to respective departments for production use.
Aided in development and execution of inbound inspecton of raw goods.
Maintained MRP (Materials Readiness Page) regarding inventory tracking, locations, and quantities of incoming materials and equipment.
Gathered and processed merchandise returns.
Organized storage areas to optimize materials movements and minimize labor hours.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Maintained log of all inbound goods.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Performed freight processing functions, assisting company with communication and transport of large deliveries.
Trained new staff on job duties, company policies and safety procedures for onboarding.
Cutting Department Lead
Spiritus Systems
Aberdeen, NC
09.2019 - 09.2020
Aided Cutting Manager in carrying out task direction for the crew on the day to day production schedule.
Trained new and inexperienced machine operators on cutting machine operations, maintinence, and shop processes.
Maintained and executed a weekly maintenance schedule in coordination with Manager and company maintenance personnel.
Trained department personnel on safety procedures regarding machine operations.
Directed and trained cutting staff on marking and assembly skills and projects.
Coordinated with Cutting Manager to develop employee performance evaluations and skills matrixes.
Stepped in as Interim Cutting Manager during long periods of absence.
Attended weekly Production Meeting to coordinate with Department Managers and Production Manager on production goals.
Production Assistant
Spiritus Systems
Aberdeen, NC
02.2019 - 09.2019
Executed cutting machine operations using a variety of different types of equipment.
Learned all machine operations and maintenance procedures.
Performed kitting operations to prep and transport finished cut goods to Sewing Department.
Retained knowledge of company materials and basic quality of rolled goods.
Assisted in inventory tracking and reporting for department.
Performed various marking and assembly tasks.
Introduced to a vast array of Spiritus Systems products that I had not seen even in prior service.
Personal Trainer
Golds Gym / Tru Fit Gym
Southern Pines , NC
06.2016 - 02.2019
Designed specific workout systems for individual clients based on performance ability.
Membership Sales.
Personnel Training Contract Sales.
Nutrition and Suppliment Sales.
Trained clients during strength training, cardio vascular exercise and stretching.
Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
Explained exercise modifications and contraindicated movements to participants with history of injury.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
Built customer loyalty by smoothly executing training initiatives.
Recruited new participants each month with expertise in relationship-building and personal training.
Created inspirational physical training initiatives to foster healthy lifestyle decisions.
Increased membership enrollment by using innovative sales and promotional techniques.
Developed organization systems for personal fitness plans, records and contracts.
Organized files and created new system for personal fitness plans, records and contracts.
Educated customers through creative presentations about health and personal benefits of services.
Curbed learning time by developing customer rapport during training sessions.
Met health education and wellness objectives with implementation of new training programs.
Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
Motivated clients to achieve their personal fitness goals through developing and modifying routines.
Informed clients about nutrition, lifestyle issues, and weight control.
Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
Instructed gym members about correct use of weight resistance and cardiovascular equipment.
Minimized injury risks by advising clients about form and proper clothing.
Educated clients on effective ways to exercise while on business travel, at home and on vacation.
Evaluated individual participants to assess conditions and develop suitable training programs.
Finish Carpenter
Step One Design And Build
Pinehurst, NC
09.2015 - 06.2016
Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
Built shelves, doors, windows and counters to correct scale and dimensions according to blueprints and building plans.
Collaborated with other carpenters, journeymen and supervisors to complete projects.
Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
Dismantled and demolished areas prior to repairs and installment of new materials.
Shaped or cut materials to specified measurements using hand tools, machines and power saws.
Followed protocols and stayed organized to provide personal and teammate safety.
Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
Built and hung custom doors and frames.
Safely operated electric cordless and hammer drills and cutting torches.
Assembled durable, high-quality structures by working with forming systems, hand tools and range of equipment.
Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Cut and installed insulation for residential and commercial buildings.
Properly poured, set and cured concrete.
Repaired roofs and flooring and remodeled bathrooms and kitchens.
Offered valuable suggestions to clients' remodel needs.
Repaired and remodeled wood, iron, chain link and vinyl fencing.
United States Navy
DOD
07.2011 - 07.2015
Small Craft / Gunboat Operator
Maritime Special Operations
Small Craft procedures
Crewserve and small arms training / experience.
Maritime Navigation
Land Navigation
Land Warfare Training
Water Survival Training
Naval Special Warfare Training
Reconnaissance
Insertion and Extraction
Boarding / Search and Seizure
Shipping Lane / Transit Security
ATFP (Anti Terrorism Force Protection)
Carrier Force Protection (USS John C.Stennis)
Shipboard Security
Pier / Port Security
General Quarters Responce
Proficient in training and real world use of tactical gear / systems issued.
Experience completing complex tasks in a team setting under pressure of stress, fatigue, fear, and overall difficulty.
Customs and Courtesies of the Navy
Host
Dugans Pub
Pinehurst, NC
01.2010 - 01.2011
Monitored seating area and checked restrooms regularly to keep spotless.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Assisted managers with quickly resolving service- and food-related issues.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Used cash registers and credit card machines to cash out customers.
Recorded available tables after seating each party using specialized seating software.
Documented reservations and communicated changes to guests.
Checked and restocked server areas and organized and got change for front counter.
Answered customer questions about hours, seating and menu information.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Food Prep
Dugans Pub
Pinehurst , NC
01.2009 - 01.2010
Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Made food according to standard recipes with requested changes for customer satisfaction.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Organized and re-stocked various stations and self-service items.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Packaged and stored food products following proper handling and preservation methods.
Learned other teammates' work tasks to train as backup.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Monitored and maintained required food temperatures for safety.
Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
Dish Washer
Dugans Pub
Pinehurst, NC
01.2008 - 01.2009
Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
Efficiently loaded and unloaded dishwashers, cleaning by hand large pots used often by kitchen staff.
Paid close attention to instructions from supervisor to complete tasks on time.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Kept work area clean, dry and free of debris to prevent incidents and accidents.
Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
Stepped into additional roles during busy times to boost coverage of important stations.
Education
High School Diploma -
Pincrest High School
Southern Pines, NC
06.2011
Skills
Corrective Actions
People Skills
Informative
Communication
Promoting
Troubleshooting
Leadership
Teamwork / Team Player
Level Attitude
Experience
Ability to retain information and knowledge of new skills