Bryce Baptiste
Mesa,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service
Tipsy Tomato
Norwood, NY
06.2021 - 07.2021
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Floor & Game Attendant
Main Event Entertainment
Tempe, AZ
06.2020 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Memorized games and rules to facilitate positive entertainment experience.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Assisted with ticket redemption and provided prize selection to customers.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Conducted routine rounds through game room floor to check and test games.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Education
High School Diploma -
Westwood High School
Mesa, AZ05.2021
Skills
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Time Management
- Patient and Empathetic
- Excellent Attention to Detail
Timeline
Customer Service
Tipsy Tomato
06.2021 - 07.2021
Floor & Game Attendant
Main Event Entertainment
06.2020 - 12.2020
High School Diploma -
Westwood High School
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