Bryce Canty
Conyers,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Patient Services Coordinator III
Emory Healthcare
Lithonia, GA
11.2024 - Current
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Assisted with scheduling appointments for patients.
- Ensured all patient forms were completed properly before submitting them for processing.
- Updated patient demographic information as needed in EHR system.
- Facilitated communication between clinical staff members to ensure continuity of care.
- Answered questions from patients regarding their accounts and billing inquiries.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Resolved customer service issues in a timely manner according to established policies.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Answered telephone calls to schedule appointments and answer patient questions.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
Supervisor in Training
Emory Healthcare
Lilburn, GA
11.2024 - 01.2025
- Enforced safety regulations among team members in order to reduce potential risks.
- Analyzed customer feedback surveys in order to identify areas where improvements could be made.
- Conducted performance reviews for subordinate staff members.
- Identified areas of improvement through data analysis and monitoring of key performance indicators.
- Maintained detailed records of employee performance and productivity metrics.
- Provided feedback, coaching and development opportunities to team members as needed.
- Implemented innovative solutions to improve overall productivity levels within the organization.
- Reviewed reports for discrepancies or errors prior to submitting them for approval.
- Managed inventory levels by ordering supplies when necessary and verifying accuracy of shipments received.
- Developed and implemented process improvements that increased efficiency and accuracy of operations.
- Participated in regular meetings with upper management regarding progress towards meeting organizational goals.
- Trained new employees on company policies, procedures, and job duties.
- Resolved customer complaints in a professional manner by utilizing problem-solving skills.
- Cultivated an environment that encouraged collaboration between teams while fostering a positive work culture.
- Supervised staff to ensure quality customer service was being provided in a timely manner.
- Cross trained and coached employees to develop technical and customer service skills.
- Developed staff teams and delegated various tasks to workers.
- Managed employee schedules, handled workflows and evaluated workloads and resources.
- Reported accidents, injuries and damages to supervisor.
- Liaised between employees and supervisors and disseminated important company information.
- Scheduled preventive maintenance and repairs for company equipment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Assistant Coach
Rockdale County Public Schools
Conyers, GA
08.2022 - Current
- Assisted in the recruitment of student-athletes for the program.
- Conducted practice sessions and provided instruction to players on technique, strategy, and performance.
- Organized team travel arrangements for away games and tournaments.
- Monitored academic progress of student-athletes to ensure compliance with NCAA rules.
Patient Services Coordinator II
Emory Healthcare
Lithonia, GA
05.2024 - 11.2024
- Coordinated insurance authorization for procedures and tests.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Processed referrals for specialty care services as needed.
- Answered questions from patients regarding their accounts and billing inquiries.
- Coordinated the release of medical records to third parties upon request.
- Facilitated communication between clinical staff members to ensure continuity of care.
- Registered new patients in accordance with HIPAA guidelines.
- Ensured all patient forms were completed properly before submitting them for processing.
- Updated patient demographic information as needed in EHR system.
- Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Answered telephone calls to schedule appointments and answer patient questions.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service.
- Developed and implemented comprehensive training program for front desk staff to ensure consistency in service delivery.
- Mentored new employees on the use of the reservation system and other software applications used at the front desk.
- Observed front desk personnel during their shifts to provide feedback, guidance and coaching on customer service skills.
Store Manager
Great American Cookies
Conyers, GA
06.2021 - 06.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Analyzed financial data to identify areas of improvement.
Patient Service Coordinator I
Emory Healthcare
Lithonia, GA
11.2023 - 05.2024
- Provided customer service to ensure client satisfaction.
- Handled incoming calls and inquiries from customers regarding services offered.
- Coordinated service schedules and appointments with clients.
- Researched, identified and resolved customer complaints in a timely manner.
- Greeted patients and visitors in a friendly and professional manner.
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Answered questions from patients regarding their accounts and billing inquiries.
Ops Manager
Emory Healthcare
Lithonia, GA
02.2025 - Current
- Identified trends in sales data that could be leveraged to create targeted marketing campaigns aimed at increasing revenue growth.
- Managed multiple projects simultaneously while adhering to tight deadlines and budgets.
- Ensured compliance with local laws and regulations related to health, safety, and environmental protection, as well as company policies regarding employee conduct.
Education
BBA - Business Administration
Strayer University
Washington, DC06-2026
High School Diploma -
Heritage High School
Conyers, GA05.2022
Skills
- Operational Budgeting
- Store Merchandising
- Revenue Generation
- Store Operations Oversight
- Employee Training
- Supply Ordering
- Customer Service Management
- Payroll Management
- Shift Scheduling
- Operations Management
- Instilling Discipline
- Planning and Overseeing Program
- Game Plays
- Tournament Procedures
- Individualized and Group Training
- Training Drills
Timeline
Ops Manager
Emory Healthcare
02.2025 - Current
Patient Services Coordinator III
Emory Healthcare
11.2024 - Current
Supervisor in Training
Emory Healthcare
11.2024 - 01.2025
Patient Services Coordinator II
Emory Healthcare
05.2024 - 11.2024
Patient Service Coordinator I
Emory Healthcare
11.2023 - 05.2024
Assistant Coach
Rockdale County Public Schools
08.2022 - Current
Store Manager
Great American Cookies
06.2021 - 06.2024
High School Diploma -
Heritage High School
BBA - Business Administration
Strayer University
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