Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints and maintained clean and tidy checkout area.
Utilized POS system to handle customer cash and credit card transactions.
Monitored inventory at checkout, ensuring high-demand items were always in stock.
Collaborated with team members to streamline checkout processes, reducing average customer wait time.
Night Watcher
Cold Weather Shelter
05.2022 - 08.2022
Checked in homeless clients
Made hourly rounds to check on homeless clients for safety and health reasons
During the night helped bring out snacks, water, and coffee for the homeless
6 O'clock wake up call, bringing out breakfast for the homeless clients
Housekeeper
Seabrooks Cottage Rentals
07.2016 - 10.2018
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Project Laborer
Dena'ina Civic and Convention Center
01.2013 - 05.2015
Contributed to successful project completion by consistently meeting deadlines and fulfilling assigned tasks promptly.
Completed assignments ahead of deadline.
Worked with team of [Number] professionals focused on meeting [Type] project needs.
Fostered a positive team environment through open communication channels and regularly scheduled checkins.
Managed project timelines to accommodate unexpected changes, minimizing disruptions to project flow.
Demonstrated flexibility in adapting to new roles or responsibilities within the project team as needed, contributing to overall project success by providing support wherever necessary.
Maintained open communication by presenting regular updates on project status to customers.
Community Engagement Specialist & CQI Assistant (PT) at Save the Michaels of the WorldCommunity Engagement Specialist & CQI Assistant (PT) at Save the Michaels of the World