Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising multiple teams.
Overview
19
19
years of professional experience
Work History
Realtor
Keller Williams
01.2024 - Current
Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Partner
Legendary Investments, LLC
04.2022 - Current
Valued residential real estate investment opportunities to determine property values.
Maintained strong relationships with real estate agents and brokers, generating valuable referral opportunities.
Managed a diverse array of assets, including real estate, stocks, bonds, and alternative investments, ensuring optimal performance across the board.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Restaurant Owner
Chick-fil-A
08.2005 - 05.2023
Managed payroll, daily deposits, and cost controls.
Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
Set employee schedules, delegated work, and monitored food quality and service performance.
Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
Motivated staff to perform at peak efficiency and quality.
Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
Planned and executed strategies to increase customer loyalty and retention.
Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
Increased customer satisfaction by implementing high-quality service standards and staff training programs.
Education
Bachelor of Science - Criminal Justice
Troy University
Dothan, AL
Skills
Team Leadership & Development
Critical Thinking
Calm Under Pressure
Superior Customer Service
Business Planning
Vendor Relations
Accomplishments
Achieved highest sales per sqft. through effectively helping with stream line ordering process and kitchen efficiency.
Collaborated with team of my leadership team in the development of strength based management.