Bryce Fowler
Josephine,TX
Summary
Dedicated professional with history of meeting company goals, identifying areas of improvement, and utilizing consistent and organized practices to achieve goals and improve growth.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An adaptable leader with proven experience developing, piloting, and implementing new programs and initiatives in line with business objectives.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
TWA Team Manager
State Farm
Richardson, TX
05.2024 - Current
- Coached and developed a team of highly qualified interns for the first year of having interns in the Injury department.
- Effectively created and implemented a controlled workflow to train and monitor this new team, while simultaneously developing associates and assisting the B1 department by extending injury settlement offers and reducing the claim volume.
- Utilized and analyzed claims data collected to identify training and coaching opportunities.
- Organized and led multiple meetings such as "Inspiring Diversity" and "Let's Talk" with internal partners to highlight the inclusivity of State Farm.
- Analyze, review and create action plans to improve service, enhance work quality, and reinforce excellent claim handling and service.
- Conducted regular performance reviews such as one on ones and claims roundtable sessions to promote continuous improvement and growth.
- Successfully coordinated multiple events and projects on time and under budget to enhance team collaboration and productivity.
Auto Injury Claim Specialist
State Farm
Richardson, TX
09.2015 - 05.2024
- Launched the "low limits team" in A1, a specialized team that only handled policies with low limits in the state of Florida to increase customer experience and reduce the number of claimants needing to seek legal representation.
- Negotiate effectively with claimants, attorneys, and healthcare providers to reach fair and equitable settlements, minimizing litigation risks and costs.
- Collected and reviewed evidence such as police reports, photos, recorded and witness statements to determine complex liability claims.
- Enhanced customer satisfaction by delivering fast and honest advice to policyholders and claimants alike in regards to repair work and body shop processes.
- Worked effectively in fast-paced environment with high claim volumes and still achieved significant results consistently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Auto Claims Adjuster
State Farm
Richardson, TX
10.2014 - 09.2015
- Examined photographs and surveillance and any other documents relating to claims.
- Learned and maintained policies and procedures to deliver accurate and concise handling
- Was a member of the "Strike" team, serving across all demand pools to help in other states
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Carried out day-day-day duties accurately and efficiently.
Skills
- Strategy Development & Implementation
- Multi-State Claims Service & Experience
- Managing Production Teams
- Team Leadership
- Bodily Injury
- Negotiation Skills
- ECS
- 3PET/ CHIP
- Microsoft Office
- Sharepoint
- Customer Relations
- Adaptive Team Player
Education
Associate of Science - Business Administration
Northwest Vista College
San Antonio, TX 08.2023 - Current
Timeline
TWA Team Manager
State Farm
05.2024 - Current
Associate of Science - Business Administration
Northwest Vista College
08.2023 - Current
Auto Injury Claim Specialist
State Farm
09.2015 - 05.2024
Auto Claims Adjuster
State Farm
10.2014 - 09.2015
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