Bryce Frutos
Summerville,SC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Hardworking and passionate job seeker with strong organizational skills eager to secure a experienced sales position. Ready to help team achieve company goal
Overview
7
7
years of professional experience
Work History
Sales Associate
Mattressfirm
11.2020 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Infusion Specialist
Sportsman Boats
08.2018 - 09.2020
- Increased boat production efficiency by implementing new construction techniques and optimizing workflow processes.
- Enhanced customer satisfaction through meticulous attention to detail in boat design, assembly, and finishing work.
- Collaborated with the design team for successful completion of custom boat projects, adhering to strict specifications and deadlines.
- Reduced material waste by accurately calculating required materials for each project and utilizing resources efficiently.
- Ensured boats met safety regulations by diligently following industry standards throughout the building process.
- Streamlined communication between departments, resulting in a more cohesive and efficient working environment.
- Developed innovative solutions to complex boat-building challenges, fostering an environment of continuous improvement.
- Provided exceptional craftsmanship while maintaining a focus on time management and productivity goals.
- Mentored junior boat builders in proper techniques, tools usage, and workplace safety procedures, promoting skill development across the team.
- Performed thorough quality checks on completed boats to ensure adherence to company standards and client expectations.
- Optimized supply chain management by establishing relationships with reliable vendors and negotiating favorable pricing structures.
- Contributed to a positive working atmosphere by maintaining professionalism and collaborating effectively with team members at all levels of expertise.
- Expanded knowledge of cutting-edge marine technology trends through ongoing professional development opportunities within the industry.
- Facilitated smooth project transitions from conceptualization to execution phases by maintaining clear communication channels with internal teams and external stakeholders.
- Achieved cost savings through strategic sourcing initiatives, resulting in increased profitability for the company without compromising product quality or performance.
- Ensured timely delivery of high-quality boats by diligently tracking progress against project timelines and adjusting workflows as needed.
- Maintained clean, organized workspace for safe operation during daily tasks.
- Coordinated with sales teams to provide accurate estimates on lead times for prospective clients.
- Addressed client concerns and provided timely resolutions, resulting in repeat business and positive word-of-mouth referrals.
- Attended industry trade shows and conferences to stay informed on the latest boat-building trends and technologies, continuously improving skills and knowledge.
- Inspected ship components and mechanisms for compliance with safety, operability and regulatory standards.
- Monitored inventory, budgeted supply use and ordered supplies to keep ship sufficiently stocked.
- Used welding equipment to fabricate, cut and bend metal components to be installed in ship.
- Read and accurately interpreted blueprints to install and maintain components such as [Type], [Type] and [Type] within hull of ship.
Supervisor
Ashley Furniture Warehouse
06.2017 - 08.2018
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Enhanced furniture assembly efficiency by streamlining processes and improving workflow.
- Reduced assembly time for complex furniture pieces by implementing effective time management strategies.
- Increased customer satisfaction by ensuring proper alignment and fit during the assembly process.
- Improved workplace safety by adhering to company protocols and properly maintaining tools and equipment.
- Contributed to team success with consistent high-quality workmanship in assembling various types of furniture.
- Collaborated with design team to ensure seamless integration of new products into production line.
- Assisted in inventory management, tracking materials used for each project and maintaining accurate records for restocking purposes.
- Mentored new employees, providing hands-on training in efficient assembly techniques and company procedures.
- Enhanced product durability with meticulous attention to detail during the joining of components using various fasteners and adhesives.
Education
High School Diploma -
Summerville High School
Summerville, SC05.2017
Skills
- Business Development
- Upselling
- Promotional support
- Sales Development
- Order Processing
- Product Sales
- Payment Processing
- Inventory Control
- Customer Needs Assessment
- Contract Preparation
- Client Account Management
- Inventory Tracking
- Self-Checkout Assistance
- Professional Demeanor
- Dispute Mediation
- Negotiation Tactics
- Excellent people skills
- Complex Problem-Solving
- Relationship selling
- Teamwork and Collaboration
- Fraud Detection
- Cleaning techniques
- Sales expertise
- Stocking and Receiving
- Product Promotions
- Meeting deadlines
- Money Transfer Systems
- Strategic Planning
- Goal-Oriented
- Multi-tasking strength
- Reliable and punctual
- Problem-solving skills
- Store Opening and Closing
- Verbal/written communication
- Persuasion techniques
- Sales Training
- Client Service
- Cash Handling
- Listening Skills
- Outgoing Personality
- Sales trends
- Guest Relations
- Building rapport
- Relationship Building
- Policy and Procedure Adherence
- Product Recommendations
- Problem-Solving
- Customer Service
- Cold-calling
- Point of sale operation
- Inventory Management
- Conflict Resolution
- Customer Assistance
- Product Knowledge
- Store Organization
- Multitasking
- Analytical Thinking
- Effective Communication
Timeline
Sales Associate
Mattressfirm
11.2020 - Current
Infusion Specialist
Sportsman Boats
08.2018 - 09.2020
Supervisor
Ashley Furniture Warehouse
06.2017 - 08.2018
High School Diploma -
Summerville High School
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