BRYCE GORDON
ELLICOTT CITY,MD
Summary
Resourceful and dedicated College student with excellent analytical skills and a demonstrated commitment to providing great customer service. Strong organizational abilities with proven successes managing multiple academic projects and athletic activities. Well-rounded team player dedicated to pursuing professional growth.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Exceled at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Host
BJ's Restaurant & Brewhouse
12.2023 - 06.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Multiple Time Employee of the Month as youngest staff member
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Camp Counselor
Howard County Parks & Recreation
06.2023 - 08.2023
- Worked in a team environment.
- Mentored children ranging in ages from
- Led group activities.
- Recognized for my reliability and zero absence work record.
Education
College Prep -
Mt. Zion Preparatory Academy
Lanham12.2025
No Degree - Economics
Howard University
Washington, District of Columbia, DC04-2028
Skills
- Interpersonal Communication Skills
- Friendly and Outgoing Attitude
- Excellent Customer Service
- Strong Organizational Skills
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Goal oriented
- Excellent people skills
- Highly Motivated to succeed
- Problem-solving skills
EXTRA-CURRICULAR ACTIVITIES
Division I Football Athlete, Howard University, Shaw University, Mt. Zion Preparatory Academy Committed to hard work. Analyzed situational activity in order to perform strategically. Performed as team leader, assisting coaching staff with recruiting activities.
Timeline
Host
BJ's Restaurant & Brewhouse
12.2023 - 06.2025
Camp Counselor
Howard County Parks & Recreation
06.2023 - 08.2023
College Prep -
Mt. Zion Preparatory Academy
No Degree - Economics
Howard University
HOBBIES
Watching/Playing Sports, Travel, Cooking, Fishing