Angelina Ornelas
Roseville
Summary
Accomplished administrative professional with excellent abilities in customer service, telephone etiquette, email response/computer proficiency and a proactive mindset ready to bring knowledge and abilities to a new challenging role with potential for long-term career advancement and success.
Overview
5
5
years of professional experience
Work History
Leasing Agent
CTL Property Management
11.2021 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
Bank Teller
Safe Credit Union
08.2019 - 10.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Education
High School Diploma -
Roseville High School
Roseville, CA05.2018
Skills
- Ability to work in a high volume, fast pace environment
- Ability to thrive in a minimally supervised position
- Customer Relations
- Organization and time management
- Computer Proficiency
Timeline
Leasing Agent
CTL Property Management
11.2021 - Current
Bank Teller
Safe Credit Union
08.2019 - 10.2020
High School Diploma -
Roseville High School
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