BRYCE HAWKINS
Southhaven,MS
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Salesperson
TAG Truck Center
Memphis, TN
01.2022 - Current
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Compiled reports on sales activity, progress towards goals, and other metrics.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Assisted customers in selecting appropriate products or services for their needs.
- Developed and implemented strategies to meet sales quotas.
- Provided personalized service to build relationships with customers.
- Gathered data on competitors' pricing, products, and promotional activities.
- Greeted and assisted customers to foster positive experiences.
- Demonstrated product features to align with customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Manager of Operations
TAG Truck Center
MEMPHIS , TN
12.2019 - Current
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Prepared reports summarizing operational results against established goals and objectives.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Monitored team progress towards achieving milestones set forth in project plans.
- Investigated customer complaints related to product and service quality or delivery issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated contracts with vendors for services necessary for daily operations.
- Oversaw inventory management activities including ordering supplies as needed.
- Delegated work to staff, setting priorities and goals.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
- Recognized by management for providing exceptional customer service.
Warehouse Lead
TAG Truck Center
Memphis, TN
09.2018 - Current
- Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
- Utilized forklift to move inventory items.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Provided feedback on improvement opportunities within the warehouse environment.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
Education
High School Diploma -
Desoto Central High School
Southaven, MS05-2017
Skills
- Account Management
- Customer Engagement
- Negotiation
- Relationship Selling
Timeline
Salesperson
TAG Truck Center
01.2022 - Current
Manager of Operations
TAG Truck Center
12.2019 - Current
Warehouse Lead
TAG Truck Center
09.2018 - Current
High School Diploma -
Desoto Central High School
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