Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Hi, I’m
Bryce Hill
Cleveland,OH
Summary
Overview
9
years of professional experience
Work History
Swagelok
Auxiliary Operator
06.2022 - Current
Job overview
- Facilitated smooth shift transitions by delivering comprehensive reports detailing pertinent information about ongoing processes or any issues encountered during operation hours.
- Examined and adjusted valves, pumps and other equipment to ensure proper functioning to maintain high audit and compliance scores.
- Completed daily operational logs, forms and reports.
- Increased productivity through effective communication with team members and fostering a collaborative work environment.
- Monitored plant equipment and systems to complete shift checklist.
Amazon
Customer Service Representative
07.2019 - 06.2022
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bowling Green State UniversityBowling Green, OH
No Degree from Communications
University Overview
- 3.3 GPA
Cuyahoga Community CollegeCleveland, OH
from Business
12.2025
University Overview
- 3.2 GPA
Charles F. Brush High SchoolCleveland, OH
High School Diploma
05.2018
University Overview
Skills
- Job Planning
- Performance Analysis
- Customer Service
- Critical Thinking
- Data Entry
- Call Center Operations
- Active Listening
- Problem-solving abilities
- Heavy Equipment Operation
- Equipment Inspection
- Teamwork and Collaboration
- Attention to Detail
Volunteer Work
Volunteer Work
American Cancer Society
April 2013- Current
- Prepare meals, provide entertainment, plan special events and activities, and improve the Cleveland Hope Lodge facility and grounds.
- Assist attendees of the annual Pan Ohio Hope Ride by passing out towels, water, snacks, etc. during the fully supported four-day bike ride from Cleveland to Cincinnati.
Additional Information
Additional Information
I am also a Special Effects Makeup Artist, creating illusions and effects through makeup and prosthetics. Working in the Special Effects Makeup Industry requires me to have knowledge of various techniques, I must also be able to work in a fast-paced environment, be adaptable, and collaborate effectively.
Timeline
Auxiliary Operator
Swagelok
06.2022 - Current
Customer Service Representative
Amazon
07.2019 - 06.2022
Bowling Green State University
No Degree from Communications
Cuyahoga Community College
from Business
Charles F. Brush High School
High School Diploma
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