Bryce Horschmann
Las Vegas
Summary
Dynamic professional with experience as a Captioning Assistant at CaptionCall, adept at editing and synchronizing captions for clarity and accuracy. Proven customer service skills from front desk operations at Gameworks, ensuring guest satisfaction. Proficient in data entry and typing, consistently meeting deadlines while enhancing operational efficiency.
Overview
5
5
years of professional experience
Work History
Captioning Assistant
CaptionCall
03.2020 - 08.2020
- Planned, placed and synchronized all captions with dialogues.
- Edited and reviewed captioned reports for clarity, grammar and spelling.
- Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
Front Desk Agent
Gameworks
10.2019 - 03.2020
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
Courtesy Clerk
Smiths Food And Drug
12.2015 - 04.2016
- Helped customers take merchandise out of store and loaded items into vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Education
No Degree - Communications
University of Nevada, Las Vegas
Las Vegas, NV05-2027
Skills
- Keyboard shortcuts
- Video editing
- Deadline oriented
- Reading comprehension
- Customer service
- Typing
- Data entry
- Record keeping
Timeline
Captioning Assistant
CaptionCall
03.2020 - 08.2020
Front Desk Agent
Gameworks
10.2019 - 03.2020
Courtesy Clerk
Smiths Food And Drug
12.2015 - 04.2016
No Degree - Communications
University of Nevada, Las Vegas