Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Bryce Howard

Summary

Lead development professional with proven experience driving growth and fostering client relationships. Skilled in lead generation, prospecting, and sales strategy implementation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for effective communication, strategic thinking, and reliability in meeting targets.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Development Representative

Concentrix
08.2024 - Current
  • Accelerated deal closure timeline by facilitating seamless handoff of qualified leads to the sales team for further engagement.
  • Streamlined lead qualification process by collaborating closely with the sales team to identify key criteria for potential customers.
  • Improved response rates from cold calls by refining call scripts to better align with client needs and pain points.
  • Facilitated continued professional development and growth of team members, sharing best practices and encouraging ongoing learning.

Front of House Employee

Central Barbecue
02.2023 - 08.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.

Assistant Manager

Music City Pawn
07.2020 - 12.2022
  • Helped Maintain Store appearance and order supplies and goods to keep the store well stocked. Helped train new employees and clean the firearms. Also helped with Customer Service during peak hours or days.

Customer Service Representative

Asurion
07.2018 - 06.2020
  • Helped our client Verizon with Onboarding Customers, and working on new Solutions - Working with newly thought out Departments finding out what is needed for the platform to get expanded for Asurion - Also did Chat related Customer Service on the weekends for Overtime.

Customer Service Representative

Xerox
12.2015 - 04.2018
  • Worked with our client Apple, with supporting customers issue related to software problems, Apple ID account management and Onboarding- helping new customers with learning and loving their devices.

McDonald's Crew Trainer

McDonald's
03.2012 - 10.2015
  • To help maintain the store, keep other crew members on task and efficient handling of customers. Also helped train new customers and clean industrial equipment.

Education

High school diploma - Customer Service & Hospitality

McGavock Comprehensive High School
Nashville-Davidson, TN
05.2013

Skills

  • Assistant management experience

  • New employee onboarding

  • Equipment repair

  • Merchandising

  • Inventory control

  • Foundational knowledge in computer science

  • Commitment to service quality

  • Customer relationship management

  • Organizational skills

  • Problem management

  • Microsoft Office

  • Microsoft Excel

  • Microsoft Word

  • Typing

  • CRM management

  • Objection handling

  • Salesforce proficiency

  • Pipeline management

  • Cold calling

  • Social selling

  • Sales prospecting

Accomplishments

    Helped startup new Client Contract with Intuit

  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Started New Money Team and set baselines for Metrics and Lead Optimization

Certification

Apple Certified Mac Technician

Languages

English - Fluent
Spanish - Beginner

Timeline

Lead Development Representative

Concentrix
08.2024 - Current

Front of House Employee

Central Barbecue
02.2023 - 08.2024

Assistant Manager

Music City Pawn
07.2020 - 12.2022

Customer Service Representative

Asurion
07.2018 - 06.2020

Customer Service Representative

Xerox
12.2015 - 04.2018

McDonald's Crew Trainer

McDonald's
03.2012 - 10.2015

High school diploma - Customer Service & Hospitality

McGavock Comprehensive High School

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Bryce Howard