Bryce Hultberg
Orlando,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
05.2022 - 08.2023
- Greeted customers and assessed needs to recommend suitable car wash services.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Guest Services/Usher
IPic Theaters
11.2020 - 08.2021
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Worked with other staff members for smooth theater operations.
- Performed routine inspections of theater to identify safety hazards.
Food Service Host
Walt Disney World Resort
01.2020 - 03.2020
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Cleared tables immediately after guests left in preparation for next party.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
Guest Services Associate
IPic Theaters
08.2019 - 01.2020
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Provided exceptional customer service to promote positive movie-going experience.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Provided information about current and future events at facility.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
Student
Florida Atlantic University
07.2018 - 01.2020
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Took extensive notes to document lessons and further solidify learning objectives.
- Collaborated on group projects to complete professional deliverables.
- Participated in lecture classes and asked compelling questions to further solidify learning.
- Brought new perspectives to classroom discussions with materials found during independent research.
- Formed study groups to support exam preparation.
Restaurant Host
Cracker Barrell Old Country Store
12.2017 - 06.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered customer questions about hours, seating, and menu information.
- Accommodated special seating requests for guests to enhance satisfaction.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Anthropology
University of Central Florida
Orlando, FL06.2023
No Degree -
Florida Atlantic University
Boca Raton, FL06.2021
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FL06.2018
Skills
- Guest Service and Assistance
- Time Management
- Strong Team Contribution
- Detail Orientation and Accuracy
- Critical Thinking
- Hospitality Management
- Customer Needs Assessments
Timeline
Guest Service Specialist
Mister Car Wash
05.2022 - 08.2023
Guest Services/Usher
IPic Theaters
11.2020 - 08.2021
Food Service Host
Walt Disney World Resort
01.2020 - 03.2020
Guest Services Associate
IPic Theaters
08.2019 - 01.2020
Student
Florida Atlantic University
07.2018 - 01.2020
Restaurant Host
Cracker Barrell Old Country Store
12.2017 - 06.2018
Bachelor of Arts - Anthropology
University of Central Florida
No Degree -
Florida Atlantic University
High School Diploma -
Fort Pierce Central High School
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