Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Bryce Johnson

Staunton,VA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

18
years of professional experience

Work History

Wayne Cycle Shop

Sales Associate
03.2017 - Current

Job overview

  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended complementary purchases to customers, increasing revenue.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Orielly Auto Parts

Assistant Manager
09.2014 - 09.2021

Job overview

  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored security to protect employees, customers and property.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Created employee schedules to align coverage with forecasted demands.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

AutoZone

Sales Associate
03.2006 - 08.2014

Job overview

  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Recommended complementary purchases to customers, increasing revenue.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Robert E. Lee High School
Staunton, VA

High School Diploma
2000

University Overview

Skills

  • Sales Forecasting

  • Reliable and punctual

  • Organization

  • Product Recommendations

  • Policy and Procedure Adherence

  • Outgoing Personality

  • Order Management

  • Exceeding Customer Expectations

  • [Type] product knowledge

  • Building Customer Loyalty

  • Relationship Building

  • Staff Support

  • Product Demonstrations

  • Product Merchandising

  • Persuasion techniques

  • Sales Strategies

  • Inventory Tracking

  • Creative Thinking

  • Inventory Management

  • Customer Service

  • Professional Demeanor

  • Payment Processing

  • Item Ticketing and Pricing

  • Meeting deadlines

  • Upselling

  • Strong Communication and Interpersonal Skills

  • Customer Assistance

  • Reliable and Responsible

  • Meeting Sales Goals

  • Store Opening and Closing

  • Verbal/written communication

  • Loss Prevention

  • Complex Problem-Solving

  • POS Software

  • Product Promotions

  • Negotiation Tactics

  • Stocking and Receiving

  • Merchandise Recommendations

  • Relationship selling

Timeline

Sales Associate
Wayne Cycle Shop
03.2017 - Current
Assistant Manager
Orielly Auto Parts
09.2014 - 09.2021
Sales Associate
AutoZone
03.2006 - 08.2014
Robert E. Lee High School
High School Diploma

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Bryce Johnson