BRYCE JOHNSON
US
Summary
Personable and dedicated customer service representative with over a decade of extensive experience. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations with client relations. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Vail Resort
10.2021 - 06.2025
- Promoted seasonal products and services to boost sales.
- Answered inquiries regarding resort services, policies, and account access.
- Created while also maintained client accounts and database entries.
- Resolved customer issues promptly and empathetically, minimizing escalations.
- Delivered high-quality remote customer service, maintaining 90%+ satisfaction ratings.
- Remote
ASSISTANT EVENT COORDINATOR
Leavenworth Chamber of Commerce
Leavenworth, WA
10.2021 - 10.2022
- Coordinated and successfully organized events in the community.
- Communicated with entertainers, vendors, clients, and city officials regularly to maintain professional partnerships.
- Managed administrative logistics such as event planning, contract negotiations, fee collections, event booking, and event promotions.
PRIVATE LESSONS SALES AGENT
Vail Resorts, Stevens Pass Ski Resort
, WA
12.2017 - 03.2020
- Scheduled lessons for customers and company outings.
- Scheduled instructors daily/weekly.
- Promoted resort merchandise to maximize profits.
- Responded to emails and phone calls on a real-time basis.
PRODUCE MANAGER
Safeway
Leavenworth, WA
07.2014 - 08.2017
- Ordered and managed raw produce inventory, ensuring timely restocking and freshness.
- Designed and maintained visually appealing product displays to drive sales.
- Met customer needs and maximized profits.
- Scheduled and supervised team members, improving departmental efficiency.
- Collaborated with vendors and merchandisers to execute promotional strategies.
- Maintained accurate inventory records using digital systems.
Education
HIGH SCHOOL DIPLOMA -
Shorecrest High School
Shoreline, WA06.2013
Skills
Public relations and customer service
- Database management
- Adobe Creative Suite
- Microsoft 365 and Google Workspace
- Zendesk and Salesforce
- Event planning and management
- Inventory management
- Remote communication
- Inventory control
- B2B sales strategies
- Team leadership
References
- Pamela, Brulotte, Pamela.brulotte@munchenhaus.com, (509) 630-1085, München Haus
- Carleton, Mchenry, Carleton@mehenrycapital.com, (713) 444-8503, Mehenry Capital
- Stephanie, Dumas, Sdumas@vailresort.com, (714) 501-8934, Vail Resorts
- Shawn, Norton, Shawn.c.norton@gmail.com, (509) 512-9493, Safeway
- Morgan, Eastman, morganeastman@live.com, (509) 679-4995, Leavenworth Chamber of Commerce
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Vail Resort
10.2021 - 06.2025
ASSISTANT EVENT COORDINATOR
Leavenworth Chamber of Commerce
10.2021 - 10.2022
PRIVATE LESSONS SALES AGENT
Vail Resorts, Stevens Pass Ski Resort
12.2017 - 03.2020
PRODUCE MANAGER
Safeway
07.2014 - 08.2017
HIGH SCHOOL DIPLOMA -
Shorecrest High School
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