BRYCE KALUSA
Tempe,AZ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
Service Desk Specialist
DPR Construction
02.2022 - Current
- Provided excellent tech support for internal users and am an admin for Solarwinds Samanage service desk system
- Also collaborated with colleagues to complete projects and resolve issues
- Maintain under average 1 hour first response time and under average 24 hours resolution time within the Solarwinds ticketing system.
- Help manage and improve the Solarwinds system on the admin side when free time is available.
IT Support Specialist
Community Medical Services
10.2021 - 02.2022
- Provide IT support for corporate office and clinics in several states both remotely and physically
- Set up new clinics with necessary switches, firewalls, modems, cabling, workstations, etc
- Mobile device management via Jamf
- Network monitoring via Cisco Meraki and PRTG
- Maintain clean inventory management and naming conventions
IT Analyst
Wist Office Products
05.2018 - 09.2021
- Managed Active Directory, Office 365, IBM S2K, Mitel Phone configurations.
- Managed Windows servers - DHCP, Windows Update, VPN configurations.
- Managed Barracuda Firewall and some VMware configuration.
- Took responsibility of IBM Cognos Analytics and produced several complex reports and managed the database.
- Provided basic tech support for end users.
Student Helpdesk Lead
Illinois State University
08.2015 - 05.2018
- Provided device support for faculty and staff and managed network printers.
- Managed device inventory and set up and distributed new devices to end users.
- Enabled me to learn proper time management and efficiency to get things done.
- Assumed the student-lead role to my colleagues for my final year of employment.
Education
Bachelor of Science - Network And Telecommunications Management
Illinois State University
Normal, IL01.2018
Timeline
Service Desk Specialist
DPR Construction
02.2022 - Current
IT Support Specialist
Community Medical Services
10.2021 - 02.2022
IT Analyst
Wist Office Products
05.2018 - 09.2021
Student Helpdesk Lead
Illinois State University
08.2015 - 05.2018
Bachelor of Science - Network And Telecommunications Management
Illinois State University
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