Bryce Lancaster
Bethel,OH
Summary
Adaptable and reliable with strong foundation in basic carpentry techniques and keen eye for detail. Familiar with essential tool usage and safety protocols, proficient in measuring, cutting, and assembling materials. Committed to delivering high-quality craftsmanship and contributing positively to team projects.
Experienced with woodworking, framing, and finishing techniques, essential for construction projects. Utilizes problem-solving skills to address and resolve on-site challenges efficiently. Knowledge of tools and materials needed to ensure precise and high-quality craftsmanship in all assignments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Advisor
Performance Kings Honda
10.2024 - 04.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Assistant Manager
Discount Tire
12.2022 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Assisted in budget preparation, ensuring alignment with financial goals.
Education
High School Diploma -
Bethel-Tate
Bethel05-2022
Carpentry
Grant Career Center
Bethel, OH05-2022
Skills
- Strong work ethic
- Active listening
- Attention to detail
- Effective communication
- Team collaboration
- Repair quality inspections
- Mechanical aptitude
- Goal orientation
- Workflow management
- Documentation and reporting
- Quality assurance
Certification
- Certified OSHA 10
Timeline
Service Advisor
Performance Kings Honda
10.2024 - 04.2025
Assistant Manager
Discount Tire
12.2022 - 06.2024
High School Diploma -
Bethel-Tate
Carpentry
Grant Career Center
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