Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Clear Cut LLC
03.2019 - Current
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Evaluated suppliers to maintain cost controls and improve operations.
Established foundational processes for business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Conducted target market research to discover customer needs and analyze competitor trends.
Generated revenues yearly and effectively capitalized on industry growth.
Prepared bank deposits and handled business sales, returns and transaction reports.
Put together realistic budgets based upon costs and fees for successfully operating business.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Line Worker
Strategic Materials
11.2020 - 03.2021
Participated in training sessions to enhance skills and knowledge.
Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Trained new employees on production line machinery for maximum output and safety.
Met production targets and tight deadlines by collaborating closely with team members.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Crew Leader
Texas Landscape Construction
06.2018 - 04.2020
Trained employees in time management and proper ways to complete job duties.
Monitored team members to verify work quality and address concerns.
Communicated effectively with upper management, team members, and customers to keep everyone informed.
Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Established positive relationships with customers and colleagues through high standards of customer service.
Analyzed customer feedback to identify areas for improvement in service delivery.
Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
Crew Member
Texas Landscape Construction
04.2016 - 05.2018
Worked well with teammates and accepted coaching from management team.
Provided excellent customer service by greeting customers and meeting quality expectations.
Escalated problems or complaints to relevant supervisor or manager for resolution.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Worked with contractors and other tradespeople to meet project specifications and deadlines.