Bryce Madison
Fredericksburg,VA
Summary
Proven Tire Technician at Discount Tire, adept in tire balancing and mounting, alongside exceptional customer service skills. Excelled in optimizing vehicle performance and safety, significantly enhancing customer satisfaction. Demonstrated expertise in automotive maintenance, including brake repairs and fluid checks, while fostering a positive work environment. Achieved notable efficiency in servicing vehicles and managing inventory, ensuring operational excellence.
Overview
1
1
year of professional experience
Work History
Tire Technician
Discount Tire
06.2024 - Current
- Maximized efficiency by coordinating changing and rotating of tires.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Used shop machinery to balance tires and align vehicles for optimal performance.
Customer Service Associate
Wawa
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Courtland High School
Spotsylvania, VA09.2024
Skills
- Parts Lubrication
- Tire balancing
- Tire mounting
- Brake system service
- Brake repairs
- Fluid Checks
- Facility Cleaning
- Troubleshooting abilities
- Oil Changes
- Diagnostic abilities
- Automotive Maintenance
- Power Tool Operation
- Air Filter Replacement
- Battery Replacement
Timeline
Tire Technician
Discount Tire
06.2024 - Current
Customer Service Associate
Wawa
06.2023 - Current
High School Diploma -
Courtland High School
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