Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Bryce McManus

Winter Garden,FL

Summary

Practiced customer service professional with customer service expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Care Associate

Williams-Sonoma, Inc.
DeBary, FL
09.2022 - Current
  • Greet customers via inbound calls using VoIP services, scripts or probing techniques to determine customer needs and utilize problem-solving skills to efficiently resolve conflicts, according to company guidelines
  • Delivered fast, friendly and knowledgeable service while efficiently answering routine questions, invoices, statement dates of withdrawals, daily returns for customers, and service complaints.
  • Communicates with leadership, and other departments as needed to resolve customer and account issues.
  • Handled escalated customer concerns in a professional manner.
  • Recorded detailed notes of all customer interactions in CRM system to record requests, problems and solutions.
  • Processed orders, returns, exchanges, refunds and payments accurately.

Delivery Courier

Amazon Flex
Orlando, FL
09.2017 - Current
  • Use the delivery app to scan packages, and upload time of delivery and shipment information to the database while delivering packages to homes, businesses, hospitals, schools, construction sites, and other locations promptly.
  • Performed pre-trip inspection on personal vehicle before departing each day ensuring it was safe to operate on the roadways and maintained strict safety standards.
  • Reviewed orders before delivery and loaded vehicle accordingly to ensure safe transportation of products while observing traffic laws and regulations.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Maintained personal delivery vehicle with regular upkeep and basic repairs.

Line Cook

Marlow's Tavern
Oviedo, FL
03.2019 - 06.2020
  • Inspected equipment for cleanliness before use every shift.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking, and waste control guidelines.
  • Set up workstations with needed ingredients, utensils, and cooking equipment while keeping stations stocked and ready for use to maximize productivity.
  • Operated various kitchen appliances such as oven, grill, and fryer according to instructions to maintain safety and food quality.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Cooked multiple orders simultaneously during busy periods.
  • Maintained cleanliness throughout the kitchen by sweeping, mopping, and organizing storage areas.

Food Runner

Interlachen Country Club
Winter Park, FL
05.2016 - 08.2018
  • Organized food orders and ensured the accuracy of quality standards for dishes served to customers promptly while following safety protocols during high-volume work shifts and fast-paced operations.
  • Communicated with the pantry chef for food orders, soup stock, and further disclosure with the chefs for meals to be delivered
  • Meet and speak with team members for daily cleaning, organizing, set up, cleaning, and closing of the designated room
  • Be in touch with team members and managers for daily meetings, parties, events coming up, and the necessary items that will be needed for the events, while participating in ongoing training to enhance job skills and knowledge.
  • Provided assistance with clearing plates from tables after meals were completed.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.

Prep Cook

Cafe Zupas
West Valley City, UT
06.2014 - 12.2014
  • Set up work stations prior to opening to minimize prep time.
  • Prepared all food items following company recipes and standards to ensure quality and freshness while industry standards and procedures to organize, and label stock of ingredients to maintain needed inventory levels.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Maintain a clean and sanitized station, while preparing daily recipes, dressings, food and vegetable prep, and other special unique company sides, and desserts
  • Discarded spoiled food items immediately following established procedures.

Line Cook

Fay's Restaraunt
Dartmouth, MA
03.2012 - 06.2013
  • Spoke and worked directly with the kitchen manager to help with the lunchtime menu, prepare foods, take in deliveries, keep account of inventory for dry storage, and some alcohol/ liquor for FOH operations
  • Prepared all food items following company recipes and standards to ensure quality and freshness
  • Work in a fast-paced kitchen setting, cleaning utensils, cookware, and dishware, and maintaining hygiene and cleanliness in accordance with industry safety and hygiene standards
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.

Education

High school diploma -

Dartmouth High School
06.2011

Some College (No Degree) -

Valencia College
Orlando, FL

Skills

  • Customer Service (3 years)
  • Call center (1 year)
  • Microsoft Word
  • Typing (3 years)
  • Appointment scheduling (1 year)
  • EDI
  • Phone Etiquette
  • VoIP (Voice over Internet Protocol)
  • Documentation and Reporting

Certification

Driver's License

Accomplishments

  • Month of July- Achieve recognition weekly for being 7th or higher on the team leaderboard for surveys and Customer Satisfaction Ratings. Highest 61 submitted surveys, 4.92 Customer Satisfaction Rating
  • Week of October 10/23/23-10/29/23- Recognized for #1 spot on Team Leaderboard
  • Week of November 12, 2023 - Recognized for #1 spot on Team Leaderboard, and fifth spot in the entire care center
  • Praise for week of 01/07/24-01/14/24 Praise for Exceeding Expectations in Personal Efficiency
  • Recognized for a total of 14 reported weeks for a #10 spot or higher on the team leaderboard
  • Week of 02/15 - Recognized on a company meeting call for exceeding performance reviews done in the month of January.

Timeline

Customer Care Associate

Williams-Sonoma, Inc.
09.2022 - Current

Line Cook

Marlow's Tavern
03.2019 - 06.2020

Delivery Courier

Amazon Flex
09.2017 - Current

Food Runner

Interlachen Country Club
05.2016 - 08.2018

Prep Cook

Cafe Zupas
06.2014 - 12.2014

Line Cook

Fay's Restaraunt
03.2012 - 06.2013

High school diploma -

Dartmouth High School

Some College (No Degree) -

Valencia College

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Bryce McManus