Bryce Merritt

Dispatch Manager with 2 years of experience supervising drivers and warehouse staff to ensure quality service for customers and maintain team safety, productivity, and morale. Coordinated with Sales and Accounting teams to ensure customer satisfaction and invoicing accuracy along with payment mediation when necessary. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Previous 7 years experience as driver and route sales before promoting to dispatch has led to a greater understanding of real world time, safety, and customer relation scenarios faced by drivers.