Bryce Morris

• Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product, and explaining products by ratings
• Activated both contract and pre-paid wireless phones for 100 customers per month by inserting new SIM cards and batteries, restoring content, and establishing new payment accounts
• Performed in-store product demonstrations at assigned events
• Assisted and supported training of new sales associates
• Demonstrated proficient product knowledge to customers and provided detailed product information
• Replenished, faced, and organized merchandise on shelving
• Used in-store system to locate inventory and place special orders for customers
• Developed strong rapport with customers and created positive impression of business
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
• Monitored customers for signs of security concerns and escalated issues to management
• Prioritized helping customers over completing other routine tasks in store
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
• Provided exceptional services and pleasant shopping experiences to retail customers
• Conducted product demonstrations to highlight features and redirect objections to positive aspects
• Wrapped, boxed and weighed bakery department products

Drove rideshare for Lyft as a contractor

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service
• Built and maintained positive relationships with passengers by providing friendly and professional service
• Responded to passenger concerns and complaints politely and professionally
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability
• Inspected vehicles to confirm safe and fully-functioning working condition
• Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers
• Completed daily vehicle maintenance and repair to guarantee dependable and safe ride
• Responded with ease to sudden changes in routes and schedules
• Helped passengers with luggage, collected fares and politely answered questions
• Communicated with passengers regarding estimated time of arrival
• Developed deep knowledge of local routes and area destinations
• Planned routes based on knowledge of local areas, GPS information and customer preferences
• Observed passengers during duration and reported any suspicious behavior

• Opened new accounts and made changes to existing accounts
• Investigated and resolved account issues by offering applicable options to customers
• Increased company revenue 25% by selling various investment products
• Supported tellers by processing transactions involving money orders, cashiers checks and payments
• Helped customers prepare documents required to complete transactions and process requests
• Identified customer desires and goals through needs-based sales tactics
• Presented products and services to customers using in-depth knowledge to answer questions
• Cross-sold wide range of services and products to increase new business and expand existing customer relationships
• Counted currency, coins and checks in cash drawer, night depository and ATM
• Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts
• Worked with diverse product development teams to create software for qualitative structured solutions to validate and model emerging markets
• Created independent tools to verify data and results of analytical systems
• Formalized risk assessment models and developed standards for trend analysis for corporate use
• Modeled catastrophic market scenarios to aid in business management planning, risk management and trend monitoring
• Presented new and additional products and services to existing customers
• Backed up teller team by handling needs of new and existing customers at main counter
• Responded to customer inquiries regarding new accounts and account services
• Verified customer identity and reviewed documentation for accuracy
• Answered customer questions and explained available services such as deposit accounts, bonds, and securities
• Provided customers with additional information regarding account services
• Maintained customer records and updated account information
• Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures
• Activated new accounts and issued customer identification numbers
• Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit
• Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes
• Explained account terms and conditions to customers
• Contacted customers as soon as issues arose to immediately find resolution before problem escalated
• Monitored accuracy of customer information in system
• Reconciled customer accounts and balanced daily transactions
• Tracked and processed customer account requests and applications
• Processed customer payments and account setup charges

• Started off as associate and then was trained by supervisor to do administrative duties such as operations, payroll, hiring process, presentations, financial reporting, pharmacy tech training, managing others during their shifts, working on schedules, and inventory management
• Would work with general manager on key goals to achieve what store needed to succeed.
• Managed inventory control, cash control, and store opening and closing procedures
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Completed point of sale opening and closing procedures
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
• Developed and implemented successful staff incentive programs to motivate employees
• Managed purchasing, sales, marketing and customer account operations efficiently
• Reported issues to higher management with great detail
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
• Rotated merchandise and displays to feature new products and promotions
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
• Approved regular payroll submissions for employees
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Supervised guests at front counter, answering questions regarding products