Networking & Building Relationships
Business Analytics
Customer Experience & Satisfaction
Strategic Problem-Solving
BRYCE N DUTCHAK
Fulshear ,Tx
Summary
Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
7
7
years of professional experience
Work History
Ecommerce Operations Manager (Curbside)
H-E-B
11.2018 - Current
- Supervised and guided employees to reach company objectives
- Project Management
- Complex Problem-Solving
- Strategic Planning
- Business Administration
- Planned and executed strategies to increase business and drive profit growth
- Monitored employee work to assess performance and identify knowledge gaps
- Enforced safety procedures and monitored compliance
- Organized training for new team members and routine retraining for established employees
Assistant Service Manager
H-E-B
03.2018 - 11.2019
- Created customer-centered shopping environment, promoting top-quality customer service standards and timely resolution of complaints
- Trained and mentored employees to maintain friendly demeanor, provide professional service and uphold company values
- Managed successful retail teams by recruiting, training and empowering workers to exceed expectations
- Fostered positive work environment for employees through teamwork initiatives
- Coordinated staff schedules to meet projected business demands, provide adequate shift coverage and compensate for special events or high-volume sales days
Bookkeeper
H-E-B
01.2018 - 03.2019
- Developed Excel spreadsheets to track data and streamline accounting processes
- Kept accurate records of revenue, expenditures and payments
- Issued receipts, invoices, and billing statements
- Entered financial data into company systems and databases
- Maintained organized filing systems for all financial documents
- Received, recorded and banked cash, checks and vouchers
Education
Associate in Arts (A.A) - Business
Blinn College
Brenham, Tx03.2019
Skills
- Business Development
- Time Management
- Policy Implementation
- Problem-solving
- Operations management
- Customer service
- Planning and implementation
Accomplishments
- In 2024, I led efforts across 227 stores to achieve the highest inventory availability for curbside orders within the company. By optimizing stock levels and streamlining processes, I played a key role in ensuring the top-performing curbside operation in terms of item availability across the entire organization.
- Increased curbside service capacity by 25% during high-demand periods by optimizing staffing, scheduling, and order fulfillment strategies. 165k Sales increase per period.
- I led curbside operations with a focus on health and safety compliance, ensuring zero safety incidents while maintaining a safe and efficient pickup environment for both staff and customers. Additionally, I maintained a Platinum 100% score on all Operation Review Team visits.
- Introduced new order fulfillment strategies that reduced order picking errors by 10%, resulting in fewer customer complaints and increased customer satisfaction.
Interests
Timeline
Ecommerce Operations Manager (Curbside)
H-E-B
11.2018 - Current
Assistant Service Manager
H-E-B
03.2018 - 11.2019
Bookkeeper
H-E-B
01.2018 - 03.2019
Associate in Arts (A.A) - Business
Blinn College
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