Summary
Overview
Work History
Education
Skills
Timeline
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Bryce Otanez

Tustin,CA

Summary

Integrity-driven, highly engaged leader with strong multi departmental experience. Strategic, forward thinking with a passion to confidently motivate, mobilize, and coach associates to meet high performance standards, including providing unparalleled guest service and drive financial results.

Overview

13
13
years of professional experience

Work History

General Manager - AVEO

Waldorf Astoria
03.2022 - Current
  • Managed day to day operations of the resorts 3 meal period restaurant.
  • Transitioned the restaurant to be a Coastal Latin concept.
  • Managed day to day finances, including budgeting, forecasting, expenses, and labor.
  • Achieved a Forbes Hotel Dining rating of 94 during our first inspection.
  • Created guest experience activations to help drive top line revenue.
  • Contributed to the resorts onboarding program by facilitating bi-weekly orientations.

Food and Beverage Manager

The Resort At Pelican Hill
06.2020 - 03.2022
  • Oversaw the closure of two resort properties.
  • Organized the closure and re-opening of two F&B outlets.
  • Organized the redistribution of product to different areas of the division.
  • Lead three different F&B outlets that saw over 1000 covers daily
  • Implemented and maintained forbes 5 star standards.
  • Achieved and maintained 4.8 stars and %100 approval ratings on OpenTable.
  • Created hourly activations to enhance guest experience at the pool.
  • Increased productivity by adapting a new labor model.

Assistant Food and Beverage Manager

Hotel Irvine
08.2019 - 05.2020
  • Led 80 employees in a multi department environment.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Established and maintained strong relationships with multiple vendors and contractors.
  • Helped achieve 4 star yelp ratings for all food and beverage outlets.
  • Department of the year for Red Bar by achieving revenue goals and employee satisfaction.
  • Facilitated orientation for all hotel new hires.

Food and Beverage Supervisor

Hotel Irvine
02.2017 - 08.2019
  • Provided leadership support for the executive team in all four food and beverage outlets.
  • Increased revenue 20% year over year in the marketplace by creating new offerings and building great relationships with new clients.
  • Maintained our standard of guest service by performing daily audits of team members.
  • Created new operating and guest service procedures for our pool service.

Merchandise Supervisor/Training Coordinator

Cedar Fair Entertainment Company
05.2011 - 01.2017
  • Managed our Merchandise Division at Knott's Berry Farm.
  • Trained and developed over 300 team members.
  • Created the G.R.E.A.T guest service program to continuously improve upon and identify service opportunities.
  • Acted as our divisions recruiter to screen and source new hires.
  • Facilitated company wide orientation.
  • Coordinated with the visual merchandiser on all merchandise changes for the division.

Education

Associate of Arts - Communications

Cypress College
Cypress
06.2013

Skills

  • Customer service
  • Relationship development
  • Team building
  • Staff development
  • Training
  • Operational improvement

Timeline

General Manager - AVEO

Waldorf Astoria
03.2022 - Current

Food and Beverage Manager

The Resort At Pelican Hill
06.2020 - 03.2022

Assistant Food and Beverage Manager

Hotel Irvine
08.2019 - 05.2020

Food and Beverage Supervisor

Hotel Irvine
02.2017 - 08.2019

Merchandise Supervisor/Training Coordinator

Cedar Fair Entertainment Company
05.2011 - 01.2017

Associate of Arts - Communications

Cypress College

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Bryce Otanez