Bryce Pena
The Bronx,NY
Summary
Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Highly organized individual with background as Stocker. Possess strong understanding of inventory management and stock control procedures. Skilled in maintaining cleanliness and organization of storage areas for optimal productivity. Have consistently contributed to enhancing operational efficiency in previous roles.
Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Skilled Automotive Service Advisor with comprehensive knowledge in vehicle repair and maintenance services. Possess strong customer service skills, effectively addressing and resolving issues that improve client satisfaction. Proven ability to handle multiple priorities simultaneously while maintaining high standards of workmanship. Demonstrated success in recommending appropriate maintenance services, leading to increased vehicle performance and safety.
Overview
4
4
years of professional experience
Work History
Auto Mechanic
AutoZone
The Bronx, NY
01.2021 - 10.2024
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.
- Ensured that all safety regulations were strictly followed during automotive servicing activities.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
IT Intern
Mid-Bronx Senior Citizens Council Inc.
The Bronx, NY
06.2020 - 09.2024
- Assisted in the development of new technologies and IT solutions to meet organizational needs.
- Maintained inventory records of all hardware equipment used by the organization.
- Managed user accounts and privileges according to company policy.
- Performed regular backups of critical data to ensure business continuity.
- Developed user documentation for newly implemented IT systems.
- Monitored system performance to ensure optimal operation and security protocols are met.
- Provided feedback on changes needed in order to enhance existing applications or processes.
Cashier & Sales Manager
Fine Fare Supermarket
The Bronx, NY
01.2022 - 08.2024
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Established relationships with key clients, while maintaining existing customer base.
- Implemented process changes to streamline sales department workflow.
Stocker
Target
The Bronx, NY
10.2023 - 04.2024
- Recorded quantity, type and value of materials or items received.
- Verified pricing accuracy on shelves against invoices from vendors.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Processed returns quickly and accurately according to company policy.
- Provided customer service by answering questions about product location, price and availability.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Received and processed incoming shipments of merchandise.
- Removed outdated products from shelves in accordance with company policy.
- Ensured that all products were labeled properly before stocking the shelves.
- Sorted returned merchandise for restocking or disposal.
Stocker
Home Depot
The Bronx, NY
11.2023 - 03.2024
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Stamped price tags on merchandise, referring to official price lists.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Tracked outgoing orders to provide shipping status to customers.
- Placed products on conveyors for final wrapping and shipment.
- Issued supplies, materials and products to team members based on information from requisitions.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
Education
High School Diploma -
Dewitt Clinton High School
Bronx, NY06-2023
Skills
- Gasket replacements
- Inspecting vehicles
- Engine overhauls
- System repairs
- Coolant flushes
- Hazardous waste management
- Returns processing
- Payment Collection
- Customer Assistance
- Payment Processing
- Customer Service
- Cash Handling
- Product Recommendations
- Cash Register Operation
- Drawer balancing
- ID Verification
- POS Systems
- Inventory Management
- Key account development
- Vendor Management
- Proposal Development
- Sales Tracking
- Profitability Optimization
- Order Management
- Sales Reporting
Languages
Spanish
Professional
Timeline
Stocker
Home Depot
11.2023 - 03.2024
Stocker
Target
10.2023 - 04.2024
Cashier & Sales Manager
Fine Fare Supermarket
01.2022 - 08.2024
Auto Mechanic
AutoZone
01.2021 - 10.2024
IT Intern
Mid-Bronx Senior Citizens Council Inc.
06.2020 - 09.2024
High School Diploma -
Dewitt Clinton High School
Similar Profiles
Daniel Pinkerton IIDaniel Pinkerton II
Parts Sales Manager at AutoZoneParts Sales Manager at AutoZone
Michael MathisMichael Mathis
Parts Specialist at AutoZoneParts Specialist at AutoZone
Darien WilsonDarien Wilson
Commercial Driver at AutoZoneCommercial Driver at AutoZone
Aiden IngersonAiden Ingerson
Auto Parts Salesman at AutoZoneAuto Parts Salesman at AutoZone
Laura PolancoLaura Polanco
Research Intern at Clinical Directors NetworkResearch Intern at Clinical Directors Network