Jasmine Bhaduri
Dallas,United States
Summary
Goal-oriented Client Service Executive with 7-years experience in Direct Response and Call Center Management with proven leadership abilities. Adept at fostering client relationships and spearheading process improvements. Combines project management background with real applications management to quickly identify and implement solutions that transform and add business value.
Overview
8
8
years of professional experience
Work History
Client Service Account Executive
Valor Global
03.2021 - 03.2024
- Primary contact point for clients and liaison between clients and various departments.
- Established long-term relationships with key stakeholders within the clients'' organizations, fostering trust and collaboration between parties.
- Organized and conducted regular meetings with clients to discuss their goals, expectations, account reviews, growth opportunities and feedback on services provided thus far.
- Coordinated with internal departments to ensure timely delivery of services as per client requirements.
- Resolved complex issues through effective problem-solving techniques, with high-profile clients to maintain relationships, while maintaining a professional demeanor at all times.
- Developed customized presentations for clients, showcasing their progress and future plans.
- Proactively identified new business opportunities within existing accounts by staying informed about industry trends and competitor activities.
- Monitored account performance metrics, ensuring optimal results and identifying areas for improvement when needed.
- Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
- Consistently work under tight timelines to meet client go-live dates while developing implementation schedules, materials, specifications and testing plans.
- Provided exceptional customer service, resulting in high levels of client satisfaction and repeat business.
- Maintained accurate records of all activities related to assigned accounts, ensuring seamless information flow across all relevant parties.
- Collaborated with international teams to ensure seamless coordination and delivery.
- Created and maintained the implementation related documents, which include but are not limited to, SOP’s, and Customer Profiles.
- Collaborated with development teams to ensure seamless integration of cloud-based solutions and new custom programming.
- Collaborated with Sales and Management Team for onboarding new clients and requirements gathering.
- Guiding new clients through setting up telemarketing campaigns by gathering data from clients, programming and scheduling training of sales agents, preparing telemarketing scripts, and coordinating all aspects of the account.
- Analyzed data trends to identify opportunities for upselling or cross-selling products or services.
- Mentored junior team members, sharing best practices for effective account management and client servicing skills.
- Implemented process improvements that led to increased efficiency in managing client accounts.
- Recruited, interviewed and hired and managed new employees and implemented mentoring program to promote productivity and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance and establishing appropriate KPI's.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Implementation Consultant
Intelemedia Communication
12.2016 - 03.2021
- Worked directly with clients to build and maintain relationships. Served as the primary liaison between the business users and the technical team to gather and analyze business requirements.
- Consistently work under tight timelines to meet client go-live dates while developing implementation schedules, custom reports, specifications, testing plans and rollout plans.
- Collaborated with cross-functional teams including third parties to ensure seamless integration and adoption of new systems for clients.
- On Board new clients while maintaining existing clientele. Interact with internal and external clients regarding integration processes and procedures.
- Managed projects through the entire Software Delivery Life Cycle (SDLC) using standard project processes and tools
- Regularly Import, export and manipulate large data sets. Designed stored procedures, custom reports, and data input interfaces using SQL tool. Increase efficiency and automated repeatable tasks.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
- Record detailed functional and technical requirements, constraints, and assumptions with multiple teams using requirement-gathering techniques (e.g., planning sessions, brainstorming) to establish project deliverables.
- Involved with planning, design and implementing application database code objects, such as stored procedures, triggers, cursors, tables, views, joins and statements for applications.
- Created project plans for short-term and long-term implementations.
- Performed Unit testing to verify the system functions properly and satisfies the business requirements.
- Worked with upper management to manage escalation of issues and manage risks.
- Assist with the creation and maintenance of implementation related documents and training documentation, which include but are not limited to, Program Specification Package (PSP) and Standard Operating Procedure (SOP’s).
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Exceeded client expectations by delivering customized training sessions that enabled efficient utilization of newly implemented systems.
- Conducted post-implementation reviews for continuous improvement opportunities in future projects.
Office Manager
Serving You First Contracting
01.2016 - 08.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Created invoices, handled the account receivables and payments to subcontractors.
- Responsible for all accounting matters as well as payroll.
- Involved with following up with clients and insurance companies for estimates, invoices and depreciation releases.
- Processed claims using Xactimate. Used Quick books daily to oversee all account activity.
- Queries and daily reporting as needed.
Accounting Intern
Intelemedia Communication
05.2016 - 12.2016
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and TimeManners, enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Processed payroll accurately and timely, ensuring all employees were compensated fairly for their work contributions.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to management.
- Supported month-end closing activities, ensuring timely and accurate reporting of financial results.
- Prepared accurate financial reports by compiling data and analyzing trends for management review.
- Tracked funds, prepared deposits and reconciled accounts.
Education
Bachelor of Science -
The University of Texas At Arlington
Arlington, TX12-2016
Skills
- Project Management
- Client Services and Relations
- Quality assurance and control
- Product Knowledge
- Performance Analysis
- Software development life cycle
- Staff training and mentoring
- Project development and lifecycle
- Team building
- Strategic Planning
- Process Improvement
- Documentation and Reporting
- Vendor Management
Timeline
Client Service Account Executive
Valor Global
03.2021 - 03.2024
Implementation Consultant
Intelemedia Communication
12.2016 - 03.2021
Accounting Intern
Intelemedia Communication
05.2016 - 12.2016
Office Manager
Serving You First Contracting
01.2016 - 08.2017
Bachelor of Science -
The University of Texas At Arlington
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