Bryce Poole
Sanford,FL
Summary
Adept Lead Technician with a proven track record at Invisible Fence Inc., showcasing exceptional diagnostic testing and customer rapport. Elevated customer satisfaction through meticulous equipment repair and relationship building. Excelled in a fast-paced environment, mentoring teams and enhancing system efficiency, underscoring a commitment to excellence and safety compliance.
Overview
15
15
years of professional experience
Work History
Lead Technician
Invisible Fence Inc.
11.2012 - Current
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
Apple Advisor
Apple
03.2010 - 06.2010
- Maintained up-to-date knowledge of Apple products and services, remaining an invaluable resource for customers and colleagues alike.
- Delivered exceptional customer service through timely and accurate issue resolution, fostering brand loyalty.
- Developed rapport with clients by actively listening and empathizing, creating a positive customer experience.
- Served as a liaison between customers and higher-level support teams when necessary for escalated concerns.
Education
Technical Certification - Web Design
University of Central Florida
Orlando, FL01.2022
Skills
- Diagnostic Testing
- Testing and repair
- Safety Compliance
- System Maintenance
- System Testing
- Physical Conditioning
- Attention to Detail
- Issue Resolution
- Troubleshooting
- Works Well Under Pressure
- Tech-Savvy
- Equipment Maintenance
- Multitasking and Organization
- Relationship Building
- Power Tools and Equipment
- Mechanical Knowledge
- Heavy Lifting
- Team Training
- Equipment Repair
- Safety Equipment
- Customer interaction
- Customer rapport
- Equipment Calibration
- Customer Service
- Workload Management
- Installation and Repair
- System Troubleshooting
- System Installation
Timeline
Lead Technician
Invisible Fence Inc.
11.2012 - Current
Apple Advisor
Apple
03.2010 - 06.2010
Technical Certification - Web Design
University of Central Florida
Similar Profiles
Zachary AboytesZachary Aboytes
Assistant at Invisible Fence Inc.Assistant at Invisible Fence Inc.
Kayla FaimanKayla Faiman
Lead Pet Trainer / Hybrid Sales Consultant at Invisible Fence BrandLead Pet Trainer / Hybrid Sales Consultant at Invisible Fence Brand
Matthew JohnsonMatthew Johnson
Pet Solutions Technician at Invisible Fence BrandPet Solutions Technician at Invisible Fence Brand
Marc ReneMarc Rene
Food Service Worker at Mcdonald’sFood Service Worker at Mcdonald’s
Brenda MeagherBrenda Meagher
Customer Service Representative at Stryker OrthopaedicsCustomer Service Representative at Stryker Orthopaedics