Bryce Queri
Oklahoma City
Summary
Agile and adaptable leader, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking with assertive communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Hardgoods Manager
Sun And Ski Sports
2023.05 - Current
- Improved store''s merchandise display by implementing creative and visually appealing hard goods arrangements.
- Streamlined inventory management for efficient tracking and organization of hard goods products.
- Mentored junior team members, fostering a supportive environment that encouraged professional growth and development within the hard goods department.
- Participated actively in regional meetings, sharing best practices and insights related to successful management of the hard goods department.
- Optimized sales floor layout, strategically allocating space for maximum visibility and accessibility of hard goods products.
- Oversaw the planning and execution of seasonal merchandise resets within the hard goods department, ensuring a timely and efficient rollout that minimized disruption to store operations.
Lift Operator Team Lead
Vail Resorts Inc
2021.10 - 2023.05
- Co-taught classes to train over 100 new incoming employees.
- Develop and implement employee activities for lift operators.
- Offer friendly and efficient service to guest, handle challenging situations with ease.
- Promote events for community involvement.
- Implement budgetary monitoring techniques to improve corporate spending habits.
- Maintain lift mazes, ramps and signs.
- Assist guest when loading and unloading lifts.
- Schedule and manage 35-40 employees daily.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Supervise day-to-day operations to meet performance, quality and service expectations.
Ski Technician
Sun And Ski Sports
2021.10 - 2023.05
- Enhanced customer satisfaction by providing professional ski equipment fitting and adjustments.
- Assisted customers with selecting appropriate ski gear for their skill level and preferences, resulting in a safer experience on the slopes.
- Improved team performance by conducting training sessions on proper equipment handling and maintenance techniques.
- Increased efficiency in the rental shop by maintaining an organized and clean work environment.
- Managed reservations for rental equipment, streamlining the pick-up process for customers during peak seasons.
Assistant Manager
Sun And Ski Sports
2019.08 - 2021.10
- Acted as a liaison between employees and general manager.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented new ideas to support efficiency in the workplace.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Trained team of 20 to deliver outstanding customer service, boosting sales ratings yearly by 50%.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Prepared workflow schedules, delegating tasks for 20-member team.
- Utilized social media to promote strong corporate image and identity by use of marketing.
Manager
Pelican Concessions
2014.05 - 2019.08
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Recruited and hired qualified candidates to fill open positions.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Reviewed multiple events yearly to increase efficiency and effectiveness.
Education
EMT Certification - EMT
Oklahoma State University - Oklahoma City
Oklahoma City, OK05.2019
BBA - Business Management
Oklahoma State University - Stillwater
Stillwater, OK12.2018
Associate of Arts - Liberal Arts, Interdisplicinary Studies
Rose State College
Oklahoma City, OK08.2016
Skills
- Product and Service Knowledge
- Great Customer Relations
- Coordinate Events
- Sales Monitoring
- Time Management
- Retail Operations Management
- Staff training and Development
- Project Planning
- Complex Problem Solving
- Microsoft Office
Accomplishments
Held several executive positions in Fraternity (DKE)
Member of Student Senate
Presidents Leadership Class
Attended Oklahoma Student Government Association
Volunteered for multiple community service projects
Helped fundraise to donate to various organizations
Held various executive positions for clubs
Member of variety of clubs on campus
Timeline
Hardgoods Manager
Sun And Ski Sports
2023.05 - Current
Lift Operator Team Lead
Vail Resorts Inc
2021.10 - 2023.05
Ski Technician
Sun And Ski Sports
2021.10 - 2023.05
Assistant Manager
Sun And Ski Sports
2019.08 - 2021.10
Manager
Pelican Concessions
2014.05 - 2019.08
EMT Certification - EMT
Oklahoma State University - Oklahoma City
BBA - Business Management
Oklahoma State University - Stillwater
Associate of Arts - Liberal Arts, Interdisplicinary Studies
Rose State College
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