Dynamic professional with extensive experience in retail and security installation. Proven track record in problem-solving and sales, effectively addressing customer needs in fast-paced environments. Committed to ensuring customer satisfaction and driving results.
Overview
9
9
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Lowes Pro Loader
Lowes Home Improvment
Georgetown, Kentucky
07.2022 - 02.2026
Operated forklifts for safe and efficient loading and unloading of materials.
Sorted and organized inventory to enhance storage efficiency and streamline retrieval processes.
Followed safety protocols to maintain a safe working environment.
Communicated with supervisors about inventory levels and needs.
Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Malibu Jacks
Malibu Jacks
Lexington, Kentucky
07.2021 - 07.2022
Engaged with visitors to enhance their understanding of rides and attractions, contributing to a positive park experience.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Resolved guest concerns or complaints, escalating issues to supervisors to ensure timely resolution and maintain guest satisfaction.
Monitored safety protocols and maintained cleanliness of attraction areas.
Inspected tickets for accuracy and validity prior to admission.
Managed ride lighting and sound effects, enhancing guest experience.
Operated cash registers efficiently during peak hours of operation.
Vivint Home Security Installer
Vivint Home Security
Long Island City, New York
03.2018 - 06.2021
Assessed security needs and preferences through collaboration with clients to tailor installation solutions.
Installed, tested and serviced alarm systems to determine correction functionality.
Utilized diagnostic tools to troubleshoot system malfunctions effectively.
Responded promptly to emergency service calls from customers requiring repairs or modifications.
Researched and recommended new products for future installations based on customer feedback.
Trained associates on proper operation of security systems to prevent false alarms.
Provided exceptional customer service by actively listening to concerns and addressing questions.
Retail Sales Associate
Kohls Department Store
Georgetown, Kentucky
08.2017 - 03.2018
Assisted customers with product selection and provided exceptional service.
Processed transactions accurately using point-of-sale systems.
Managed inventory and conducted regular stock audits to ensure product availability.
Helped customers by answering questions and locating merchandise.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Organized product displays to enhance customer engagement and drive sales.
Operated cash registers and processed transactions including sales, returns, and exchanges.
Maintained up-to-date knowledge of store merchandise, sales, and promotions to assist customers effectively.