Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryce Robertson

Falls Church,VA

Summary

Dynamic leader with a proven track record at Leap Inc, enhancing sales through strategic planning and effective selling techniques. Excelled in customer service and sales strategy development, achieving significant market share growth. Mentored teams to exceed sales goals, fostering a culture of success and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Sales Supervisor

Leap Inc
12.2022 - Current
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Monitored daily sales performance and provided feedback to each team member.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Created innovative sales strategies, leading to improved market share and visibility for the company''s products.

Server

Mellow Mushroom Pizza Bakers
07.2021 - 12.2022
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Bay Host

TopGolf
01.2021 - 07.2021
  • Provided knowledgeable recommendations for menu items and beverages, enhancing guest satisfaction with their choices.
  • Developed strong relationships with regular patrons, fostering loyalty and repeat visits to the venue.
  • Answered guest questions with responses about menu, promotions and specials.
  • Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
  • Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Assisted in event coordination and execution, contributing to successful functions and memorable guest experiences.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Demonstrated adaptability in handling various roles within the establishment including server assistance or bartending duties when required.

Education

Bachelor of Science - Environmental Science

George Mason University
Fairfax, VA
12-2025

High School Diploma -

Clarke County High School
Berryville, VA
05-2021

Skills

  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Sales strategy development
  • Management support
  • Motivational skills
  • Sales team assistance
  • Sales training
  • Customer segmentation
  • Store appearance and merchandising
  • Sales strategies
  • Strategic planning

Languages

Spanish
Limited Working

Timeline

Sales Supervisor

Leap Inc
12.2022 - Current

Server

Mellow Mushroom Pizza Bakers
07.2021 - 12.2022

Bay Host

TopGolf
01.2021 - 07.2021

Bachelor of Science - Environmental Science

George Mason University

High School Diploma -

Clarke County High School

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Bryce Robertson