Overview
Work History
Education
Additional Information
Timeline
Generic

BRYCE ROGERS

CORPUS CHRISTI,TX

Overview

7
7
years of professional experience

Work History

HEALTH SOLUTIONS SPECIALIST

USAA | REMOTE
03.2021 - Current
  • Consistently performs in a contact center environment and navigates multiple systems and programs while maintaining engaging member interactions that occurs across multiple channels
  • Maintains focus on being a compliant company, keeping abreast of regulatory changes and requirements
  • Identifies member's needs to provide complete, concise, and appropriate Medicare solutions to protect members' financial security
  • Applies knowledge of complex health insurance, Medicare, dental/vision, and long-term care solutions to assist members with choosing and managing most advantageous products based on member's needs
  • Articulates benefits/ features of products to motivate member to acquire and/or retain various health products through inbound and outbound communications
  • Manage brokered products and serve as an agent of record for member (Aetna, Humana
  • WellCare, Cigna)
  • Partners with peers and leadership to maintain quality and ensure complex issues are fully resolved to meet member satisfaction
  • Exercise responsive and timely follow-ups to member inquiries to finalize and or preserve the health solutions recommended
  • Conducts troubleshooting and diagnostic procedures on customer devices.

ASSISTANT OFFICE MANAGER

ASPEN DENTAL
03.2019 - 12.2020
  • High attention to detail, surrounding patient satisfaction, revenue, profitability non-clinical team selection, performance development, and other business-related functions
  • Developed correspondence in scheduling new and current patients to manage accounts receivable and accounts payable
  • Coordinated all insurance inquiries from patients and insurance carriers (EOBs, Claims, Denials
  • Prior Authorizations)
  • Actively assisted in conversion of paper charts to digital files
  • Facilitated consults to ensure patients understood doctor-recommended treatment plans
  • Responsible for balancing daily cash reports and deposits
  • Developed correspondence surrounding patient satisfaction; thereby introducing survey forms to clinic- to better understand clinic- to better understand drawbacks of patient acceptance
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Optimized office schedule to balance team workloads, group productivity, and financial targets.

SHIFT SUPERVISOR

STARBUCKS COFFEE
01.2017 - 12.2021
  • Motivated, trained, and coached baristas by setting proper expectations in delivering the best-in- class experience to customers, all while leading by example
  • Executed store operations, ensuring all tasks are being completed and able to maintain an actively engages team to support effective communication and driven results
  • Consistently recognized for exhibiting exceptional organization skills
  • Assisted with new partner training by positively reinforcing successful performance and encouraging coaching as needed
  • Served as point of contact in response to customers' needs and served as an advocate towards customer complaints/ concerns
  • Able to reach daily drive-thru time metrics by focusing on the needs of the team to understand how to improve performance and morale

Education

MBA - Healthcare Management

Western Governors University
Salt Lake City, UT
05.2025

Bachelor of Science - Health Science

Texas A&M University - Corpus Christi
Corpus Christi, TX
2020

Additional Information

  • Life & Health insurance License, Texas Department of Insurance, 2021

Timeline

HEALTH SOLUTIONS SPECIALIST

USAA | REMOTE
03.2021 - Current

ASSISTANT OFFICE MANAGER

ASPEN DENTAL
03.2019 - 12.2020

SHIFT SUPERVISOR

STARBUCKS COFFEE
01.2017 - 12.2021

MBA - Healthcare Management

Western Governors University

Bachelor of Science - Health Science

Texas A&M University - Corpus Christi

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BRYCE ROGERS