Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryce Schweitzer

Ankeny,IA

Summary

Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Senior Account Specialist

Linde Gas
08.2014 - 03.2024
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Streamlined account management processes for increased efficiency and productivity.
  • Presented professional image consistent with company's brand values.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Enhanced customer retention by addressing concerns promptly and providing proactive support.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Completed routine and complex account updates to resolve problems.
  • Contributed to team objectives in fast-paced environment.

Medical Collections Specialist

Avadyne Health
07.2012 - 07.2014
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
  • Trained new hires in medical collections protocols, promoting consistency across the team.
  • Enhanced revenue recovery through diligent follow-up on delinquent accounts.
  • Assisted in reconciling deposit and patient collections.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Updated patient records accurately to ensure seamless coordination between departments and minimize delays in treatment or billing.

Education

Bachelor of Arts - Social Work

Wartburg College
Waverly, IA
05.2002

Skills

  • Account Administration
  • Document Management
  • Billing resolutions
  • Customer Engagement
  • Client Engagement
  • Processing payments
  • Account Servicing
  • Customer relationship development
  • Microsoft Office proficiency

Timeline

Senior Account Specialist

Linde Gas
08.2014 - 03.2024

Medical Collections Specialist

Avadyne Health
07.2012 - 07.2014

Bachelor of Arts - Social Work

Wartburg College

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Bryce Schweitzer